Sync Issues from the Active Directory to Grouper

Submitted by jamc7284 on

Service Issue Reported at 10:44 AM on 01/10/2023: Group syncs from AD to Grouper are now resolved.

Service Issue Reported at 10:01 AM on 01/10/2023: OIT is currently looking into sync issues with groups created in AD that sync to Grouper. Group syncs from Grouper to AD are not impacted.

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Turnitin

Submitted by krlu2891 on

Turnitin will undergo maintenance by the vendor from 10 a.m. to 6 p.m. on Saturday, January 14. During this timeframe, Turnitin.com and the Canvas Turnitin integration will not be available. 

Impact

Turnitin.com and the Canvas Turnitin integration will not be available for the duration of the 8-hour maintenance window and users will be unable to access Turnitin features during this time.

Affected Services

Turnitin

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Jira

Submitted by krlu2891 on

The Jira work management service will undergo an upgrade which will make it unavailable from  4. to  6 p.m. on Wednesday, January 11, 2023. This downtime is necessary to upgrade Jira to the latest version.

Impact

Jira will be unavailable for up to two hours during the maintenance window, 4 to 6 p.m. on Wednesday, January 11.

Affected Services

Jira

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PlayPosit

Submitted by stauffeg on

PlayPosit will be unavailable during an update for approximately five minutes between 10 a.m. and 11 a.m. on Tuesday, January 3. The update is necessary to add a new feature to the PlayPosit integration with Canvas.

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VoiceThread

Submitted by stauffeg on

The VoiceThread service will undergo maintenance between 3 a.m. and 9 a.m. on Saturday, December 31. VoiceThread will be unavailable for up to 6 hours while the vendor upgrades the service.

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Access to Certain Pages within Canvas

Submitted by jamc7284 on

Service restored at 04:41 PM on 12/15/2022: A fix has been implemented and all areas of Canvas should be accessible.

Service Issue Reported at 04:03 PM on 12/15/2022: Some users are reporting issues with accessing certain pages within Canvas (LMSManager for one). OIT is currently investigating.

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Web Grading Sync Unavailable

Submitted by jamc7284 on

Service Restored at 4:41 PM on 12/15/2022: OIT identified the source of the issue preventing users from connecting to Web Grading Sync in Canvas and has resolved the issue. Web Grading Sync is now available. 

Service Issue Reported at 04:03 PM on 12/15/2022: Users are unable to connect to Web Grading Sync in Canvas. OIT is currently investigating.

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