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DDS - Existing Customers

Contact DDS for Help & Support

DDS’s Incident Response will get you back up and running as quickly as possible with minimal interruption. To contact Dedicated Desktop Support for technical service:

DDS Request Portal:

For the fastest support, use the DDS service request portal, which ensures the quickest response from a technician. Click the Get Desktop Support icon on your computer's desktop to take you directly to the portal.

*Please note: Requests submitted after business hours will be processed the following business day.

IT Service Center:

Departments can get support by contacting the IT Service Center at 303-735-4357 or at IT Service Center personnel are not employees of DDS, but will assist customers and help them get into contact with desktop support personnel.

*Please note: DDS cannot guarantee a response time when requests are submitted via the IT Service Center.

Get Software and Hardware

  • Use the Self Service Software application already installed on your computer for many software applications including web browsers, Zoom, Microsoft Office and more.
  • Contact your DDS technician, or submit a request through the DDS service request portal for new software not included in the Self Service portal, as well as software advice, installation assistance, and more.
  • For additional software not provided by DDS, visit Software & Hardware for free and discounted software from OIT
  • Fill out the Export Control Loaner Laptops Request to request a loaner laptop while traveling abroad.