Contact DDS for Help & Support
DDS’s Incident Response will get you back up and running as quickly as possible with minimal interruption. To contact Dedicated Desktop Support for technical service:
DDS Request Portal:
For the fastest support, use the DDS service request portal, which ensures the quickest response from a technician. Click the Get Desktop Support icon on your computer's desktop to take you directly to the portal.
*Please note: Requests submitted after business hours will be processed the following business day.
IT Service Center:
Departments can get support by contacting the IT Service Center at 303-735-4357 (5-HELP from a campus phone) or at firstname.lastname@example.org. IT Service Center personnel are not employees of DDS, but will assist customers and help them get into contact with desktop support personnel.
*Please note: DDS cannot guarantee a response time when requests are submitted via the IT Service Center.
Get Software and Hardware
- Use the Self Service Software application already installed on your computer for many software applications including web browsers, Zoom, Microsoft Office and more.
- Contact your DDS technician, or submit a request through the DDS service request portal for new software not included in the Self Service portal, as well as software advice, installation assistance, and more.
- For additional software not provided by DDS, visit Software & Hardware for free and discounted software from OIT
- Submit a Export Control Loaner Laptops Request to request a loaner laptop