SensusAccess - FAQ

Last Updated: 07/19/2016
Who will the email from SensusAccess be from?

The email will be from the SensusAccess service. The subject will note that the message is from SensusAccess, and it will include the name of the file that was processed. 

How will I know that the file has been successfully submitted?

After submitting your file, a receipt will display informing you that your file was successfully submitted.

I tried to send a document for conversion but I got nothing back. What's wrong?

Several things may have gone wrong. 

Did you enter your email address correctly? If you aren’t sure, resubmit your document, being careful while typing your email address. 

Did the email from SensusAccess (pony@sensusaccess.com) get caught in your spam filter? Check to see if it is in your junk-mail folder. If it is, mark it as not junk and/or add it to your Safe Senders list. 

Did you allow enough time? Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents - for example textbooks in image-only PDF - may take several hours to convert into a Microsoft Word document or MP3 audio file. 

How long is the average turnaround time for conversion using SensusAccess?

Turn-around time ranges between a few minutes to a few hours depending on the size and type of the source document and the requested conversion. Smaller documents are processed within minutes. Large documents - for example textbooks in image-only PDF - may take several hours to convert into a Microsoft Word document or MP3 audio file. 

Is there a limit to the size of the files you can upload to the service?

Yes. The file size is limited to approximately 50 MB. For files larger than 50 MB, if possible, reduce the file size (e.g., divide it into smaller sections). 

Can I send multiple documents to the SensusAccess Service at the same time?

Yes, you can submit multiple files for conversion with a single request. Note that all files must be of the same file type and all files will be converted to the same target format. 

To send multiple documents, after clicking Choose Files, select all of the files you want to send then click Upload

Are there alternatives to using the form?

Yes. You can email files to the SensusAccess service to convert. Instructions for doing so are available on the SensusAccess website

Does SensusAccess convert from language to language?

No. SensusAccess does not currently support language-to-language translation, although the vendor is considering this functionality as translation software matures and improves in quality.

Can I submit an MP3 file and get a textual document back?

No. SensusAccess does not currently support voice recognition from audio files, although the vendor is considering this functionality in the future as voice recognition software matures and improves in quality.

How is the privacy of the user protected using SensusAccess?

The SensusAccess workflow is entirely automated and no humans are involved in the conversion process. Documents and conversion requests can be uploaded on encrypted connections and once a conversion is completed, all traces of it are deleted except for a few anonymous details used by Sensus for statistical purposes (e.g., file type). 

What happens with documents after they are processed with SensusAccess?

Documents submitted for conversion by SensusAccess are deleted immediately after the conversion has been completed. 

Is it possible to have SensusAccess send converted files to multiple emails addresses?

No, you can only specify one email address as the recipient of the result of a conversion. However, the service can send to distribution lists, if several people need to receive copies. 

How can SensusAccess be used to create tagged PDF documents?

SensusAccess has several options for converting documents into tagged or coded PDF. The best tagged PDF files are usually created from accessible source documents, for example, from a well-structured and fully tagged Word document. However, with SensusAccess you can also create tagged PDF files from other source documents. The list below explains the main options for creating tagged PDF files using SensusAccess:

  • Word and PowerPoint to tagged PDF. In this case, the semantic structure of the source documents is used to create the document structure in tagged PDF document. This feature is especially useful for Mac users using Office for Mac, as this does not support creation of tagged PDF. However, it is also useful for users on other platforms. Accessibility features in the source document (semantic structure, alternative texts etc.) are retained in the resulting tagged PDF document.
  • Untagged PDF to tagged PDF: SensusAccess always assumes that a submitted PDF document is untagged and uses its OCR engine to recognize the text, identify images and other elements, and reproduce the reading order of the document. The quality of the tagged PDF depends highly on the quality of the incoming document.
  • Image file (TIFF, GIF, JPG, BMP etc) to tagged PDF. The process is similar to the one described for Untagged PDF to tagged PDF. The OCR engine is used to recognize the text, identify images and other elements, and reproduce the reading order of the document. The quality of the tagged PDF depends highly on the quality of the incoming document. 
Which browsers are supported by SensusAccess?

SensusAccess can be used with all modern browsers. There are known issues with older versions of Microsoft Internet Explorer; these can be overcome by adding the SensusAccess web form to the list of sites to be run in compatibility mode. Please report any browser compatibility issues encountered with SensusAccess to support@sensus.dk.

I'm trying to upload a document, but cannot get beyond step 1 - Upload your document. What is wrong?

The SensusAccess form maintains a set of settings of the current session. However, these settings - such as the language selection - times out after about 20 minutes. If you experience that you do not seem to be able to get beyond step 1, reload the form.