Buff Techs Desktop Support
Last Updated: 03/19/2020
Get computing device help during COVID-19 response
Buff Techs walk-in locations have temporarily closed as of March 19; however, you can still get support for your computing device needs while teaching, learning, or working remotely during CU Boulder’s operational changes due to COVID-19. To request Buff Techs Desktop Support, email oithelp@colorado.edu for:
- Malware removal
- Basic device troubleshooting
- Canvas, Zoom, and other IT services and issues.
- Case escalation: Buff Techs will review all other technology issues, and refer cases to the appropriate IT group for resolution if unable to assist.
For additional support, visit OIT's Teaching, Learning and Remote Work Resources.
Buff Techs can help you with...
- Troubleshooting and diagnostics on personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
- Connecting to the campus network.
- Operating system installation, configuration, and maintenance as well as restoration or reinstallation.
- Software installation and configuration
- Virus, spyware and malware removal
Related Policies
Benefits
- Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost.
- Facilitates use of campus software licenses to provide the customer with the most current software versions.
- Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.
- Check our locations, hours and wait time from any device
Cost
Buff Techs Desktop Support is provided as a common-good to the campus, which means there is no direct cost to you or your department.
Who can get it
This service is available to all students, faculty, staff, and retirees with a Buff OneCard on a first-come first-served basis.
How to get it
- Walk-in to either the Center for Academic Success and Engagement (CASE) room E276, Norlin Commons, or Stearns Central 142 (Check the Buff Techs Walk-in Center page for operating hours and waiting times).
- Bring your Buff OneCard to sign in at the Walk-In Console
- Customers with laptop computers should bring their power supply
- Customers with desktops do not need to bring peripherals (keyboard, monitor, mouse) in order to receive assistance
One Hour Service Guarantee
Buff Techs guarantee one hour of service to your machine. After one hour, if the facility is busy, you will be asked to bring your machine back at another time.