Buff Techs Desktop Support

Overview

Buff Techs can help you with...

• Troubleshooting and diagnostics on personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
• Connecting to the campus network.
• Operating system installation, configuration, and maintenance as well as restoration or reinstallation.
• Software installation and configuration
• Virus, spyware and malware removal

Related Policies

• Supported Software and Hardware List
• Acceptable use of CU Boulder IT Resources

Benefits

• Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost.
• Facilitates use of campus software licenses to provide the customer with the most current software versions.
• Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.
• Check the approximate wait time at either locaton on your mobile device or any web browser.

Cost

Buff Techs Desktop Support is provided as a common-good to the campus, which means there is no direct cost to you or your department.

Who can get it

This service is available to all students, faculty, staff, and retirees with a Buff OneCard on a first-come first-served basis.

How to get it

• Walk-in to either the Technology Learning Center or the Norlin Commons (Check the Walk-in Center website  for operating hours and waiting times)
• Bring your Buff OneCard to sign in at the Walk-In Console
• Customers with laptop computers should bring their power supply
• Customers with desktops do not need to bring peripherals (keyboard, monitor, mouse) in order to receive assistance

One Hour Service Guarantee

Buff Techs guarantee one hour of service to your machine. After one hour, if the facility is busy, you will be asked to bring your machine back at another time.