Buff Techs can help you with...
- Troubleshooting and diagnostics on personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices
- Connecting to the campus network
- Operating system installation, configuration and maintenance, as well as restoration or reinstallation
- Software installation and configuration
- Virus, spyware and malware removal
- Canvas, Zoom and other IT services and issues
- Laptop registration
- Retiree support for OIT-supported software on personal computers and devices
- Case escalation: Buff Techs will review all other technology issues and refer cases to the appropriate IT group for resolution if unable to assist.
You can schedule in-person or remote appointments. For additional support, please visit OIT's Hybrid Work Recommendations.
Related Policies
Benefits
- Provides campus affiliates computing support for their personal or university-owned equipment by trained technicians at no cost.
- Facilitates use of campus software licenses to provide the customer with the most current software versions.
- Works closely with OIT Security to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.
- Registers your laptop with OIT so that if your device is lost or stolen, OIT can assist CUPD in recovering the device.
- When the problem is more than the Buff Techs can handle, we will work with our friends at the CU Book Store to get you the next level of assistance. Check out their resources for computer repairs and rentals.
Cost
Buff Techs Desktop Support is provided as a common good to the campus, which means there is no direct cost to you or your department.
Who can get it
This service is available to all students, faculty, staff and retirees with a Buff OneCard by appointment only.
How to get it
- Schedule an appointment for in-person or remote support.
- Check Buff Techs hours and current wait times.
- If you schedule an in-person appointment, come to the location you booked your appointment for—either the Center for Academic Success and Engagement (CASE), room E276 or Norlin Library, room E105—at your appointment time.
- Bring your Buff OneCard to sign in at the Walk-In Console.
- If you bring a laptop computer, please also bring your power supply.
- If you bring a desktop, you do not need to bring peripherals (e.g., keyboard, monitor, mouse) to receive assistance.