Buff Techs Desktop Support

Last Updated: 10/24/2018

Overview

Buff Techs provide support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers in the Technology Learning Center and in the Norlin Commons .

Buff Techs can help you with...

  • Troubleshooting and diagnostics on personally owned desktops, laptops, tablets, smart phones, printers, multifunction devices, and other personal computing devices.
  • Connecting to the campus network.
  • Operating system installation, configuration, and maintenance as well as restoration or reinstallation.
  • Software installation and configuration
  • Virus, spyware and malware removal

Related Policies

Benefits

  • Provides campus affiliates computing support for their personal or university owned equipment by trained technicians at no cost.
  • Facilitates use of campus software licenses to provide the customer with the most current software versions.
  • Works closely with the IT Security Office to meet campus IT security guidelines to include remediating compromised computing systems and restoring access to university networks.
  • Check our locations, hours and wait time from any device

Cost

Buff Techs Desktop Support is provided as a common-good to the campus, which means there is no direct cost to you or your department.

Who can get it

This service is available to all students, faculty, staff, and retirees with a Buff OneCard on a first-come first-served basis.

How to get it

  • Walk-in to either the Technology Learning Center or the Norlin Commons (Check the Buff Techs Walk-in Center page  for operating hours and waiting times)
  • Bring your Buff OneCard to sign in at the Walk-In Console
  • Customers with laptop computers should bring their power supply
  • Customers with desktops do not need to bring peripherals (keyboard, monitor, mouse) in order to receive assistance

One Hour Service Guarantee

Buff Techs guarantee one hour of service to your machine. After one hour, if the facility is busy, you will be asked to bring your machine back at another time.