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Federated Identity Service - Help

Has Your Password Been Reset By OIT?

If your password has been reset by OIT, click here re-activate your account. For instructions and help, visit the OIT web page, Activate My IdentiKey.

Log in Information

Federated Identity Service provides access to multiple services via single sign-on through IdentiKey authentication. Federated Identity Service will then share your attributes with the service(s) being accessed. Attributes are shared securely with the service(s) and do not contain any private or sensitive information. You will be asked to review and release these attributes on your first visit. If you do not release the attributes, you cannot access the service.

IdentiKey Manager

If you're having trouble logging in, use IdentiKey Manager to reset or change your password without having to contact support.

Change current password

Go to the IdentiKey Manager website (, click Change my password and enter your current credentials.

Forgot your password? 

If you don't know your IdentiKey password, Go to the IdentiKey Manager website ( and click Forgot my password to reset it. 

Access Issues

If you are not able to use the IdentiKey manager to reset your password, contact the IT Service Center at 303-735-4357 or

Duo multi-factor authentication

Multi-factor authentication (MFA) increases account security by requiring multiple forms of verification to prove your identity when signing into an application. Duo MFA is an application that CU Boulder faculty, students, and staff use to securely log in to MyCUInfo or Buff Portal.

How to enroll and use Duo

When you log in to a service that requires Duo MFA (e.g. MyCUInfo or Buff Portal) you will be prompted to authenticate using one of the following methods: 

  • Duo Mobile app (recommended): Get a push notification from the Duo Mobile app on your smartphone or watch.
  • Phone number: Set up a phone number then choose between receiving a text message with a code or an automated phone call during which you can approve access by pressing 1 on your keypad.
  • Security key: Use a device like a Yubikey to verify your identity. 

If you have a smartphone, OIT recommends the Duo Mobile app for the best experience. Whatever your preferred method, OIT also recommends enrolling more than one device (e.g. the mobile app and a phone number) so you can still authenticate if you lose or replace a device. Visit the Duo MFA page for more information and troubleshooting tips

Session Time Limits

Federated Identity Service and the services accessed through it have session time limits to minimize the exposure of a forgotten Web browser. Because of these time limits, you may be prompted to sign in again to continue your session. Time limits are per service and therefore not standard.

Log out Information

In order to completely log out of a Federated Identity Service session, it is necessary to close your web browser. Logging out of a service will not truly end a session until the web browser is closed or the Federated Identity Service time limit is reached.

I logged into Federated Identity Service earlier, but the log in page appeared again. Why?

The system and each service have pre-set timeouts, which aid in minimizing the exposure of forgotten Web browser sessions.

I went to a Federated Identity Service login page and I wasn't required to log in. Is there a security problem?

No. Once you have started a session in Federated Identity Service, you are logged in to all CU Boulder services that utilize Federated Identity Service to authenticate. Don't forget to log out once you are finished.

I would like to incorporate Federated Identity Service into my website. Where can I find more information?

Contact the IT Service Center at 303-735-4357 or

What is Federated Identity Service?

Federated Identity Service provides an environment in which users can authenticate/log in one time with their respective IdentiKey username and password to a central server in order to access multiple services protected with Federated Identity Service without needing to re-authenticate.

What is my Digital ID Card? Why would I “reset my release approvals”?

Your Digital ID card outlines the identifying information that is shared with the service(s) you are logging into to provide you access to that service. You can review and release approvals at any time. If the attributes change for any reason, you will be prompted to review and release at your next login.