"Authentication Failed" error message
Issue
Screen reader function on Windows may result in Cisco Secure Client returning an authentication error.
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Resolution
If you believe you entered your IdentiKey and password correctly in AnyConnect, please Contact the IT Service Center for assistance.
Authentication error when using hardware keys on macs
Issue
Mac users who only have a hardware key configured in Microsoft MFA (e.g., Yubikey, Apple Touch ID, etc.) will not be able to authenticate when attempting to connect to the VPN.
Workaround
Instead of using a hardware key, use mobile app push or text message to authenticate, or contact the IT Service Center at 303-735-4357 for assistance. Visit the Microsoft MFA page to learn how to check your current device options.
