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VPN - Known Issues

"Authentication Failed" error message

  • Issue: Screen reader function on Windows may result in Cisco AnyConnect returning an authentication error.  
Authentication failed error on screen readers screenshot
  • Resolution: If you believe you entered your identikey and password correctly in AnyConnect, please Contact the IT Service Center for assistance. 

Authentication error when using hardware keys 

  • Issue: Users who only have a hardware key configured in Duo (e.g. Yubikey, Apple Touch ID, Windows Hello, etc.) will be presented with a bypass code option when attempting to connect to VPN.
  • Workaround: Instead of using a hardware key, use mobile push or text message to authenticate. Visit the Duo multi-factor authentication page for more information or the manage devices tutorial to learn how to check your current device options.