"Authentication Failed" error message
Issue
Screen reader function on Windows may result in Cisco AnyConnect returning an authentication error.
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Resolution
If you believe you entered your IdentiKey and password correctly in AnyConnect, please Contact the IT Service Center for assistance.
Authentication error when using hardware keys
Issue
Users who only have a hardware key configured in Duo (e.g., Yubikey, Apple Touch ID, Windows Hello) will be presented with a bypass code option when attempting to connect to VPN.
Workaround
Instead of using a hardware key, use mobile push or text message to authenticate. Visit the Duo multi-factor authentication page for more information or the manage devices tutorial to learn how to check your current device options.
