Microsoft Teams desktop client: Poor voice and meeting quality
Impact
A subset of users may not be able to make voice calls or attend Teams meetings, or may experience poor video and audio quality on the Microsoft Teams desktop clients.
Workarounds
Users can bypass the issue by using the Microsoft Teams web and mobile apps, or by restarting the Microsoft Teams desktop client.
Status
OIT is waiting for a resolution of this issue from Microsoft.
Last updated: 7/24/2024
Calls not affected by notification settings
Issue
Incoming Teams calls are not affected by notification settings and will ring during a meeting or other event on your calendar. The vendor has been engaged to address this issue.
Workaround
Until this issue is resolved, we recommend setting your status to Do not disturb to prevent calls from ringing during a meeting or class.
Teams button missing in Outlook for Mac
Issue
Outlook for Mac users may not see a Teams Meeting button in your Outlook new meeting toolbar.
Resolution
This issue is due to your computer either running old software or a volume license version of Office 2019 for Mac, rather than the Microsoft 365 version. To fix:
- DDS customers can run an uninstall script to remove the volume license and activate an Microsoft 365 instance.
- Non-DDS customers need to check and upgrade their Outlook software.
Instructions for DDS customers
To run an uninstall script to remove the volume license and activate an Microsoft 365 instance:
- Open the Mac Self Service software catalog.
Select the Microsoft Office - Remove Volume License installer.
When you click the Remove button, a caution will appear with a list of instructions that you need to follow completely in order to successfully install the Microsoft 365 version. Please make sure you understand all these instructions before clicking Remove again.
Open the Outlook main menu and select Activate Office.
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Log in to Microsoft 365 with your IdentiKeyUsername@colorado.edu and IdentiKey password.
Outlook will restart. When it reopens, the look of the toolbar will be slightly different and you should see the Teams Meeting button in calendar invitations. If you do not see the button right away, try restarting your computer.
Instructions for non-DDS customers
The Teams Meeting button should appear in the Outlook for Mac ribbon if Outlook is running Production Build 16.20 and later.
To check and upgrade your Outlook software:
Check your Outlook version in the Outlook menu under About Outlook.
- If your version is older that 16.20, visit the Microsoft 365 Apps page to learn how to download the latest version of Microsoft 365 to update your software.
