DocuSign - Help and Support

Last Updated: 02/02/2018

Support

OIT provides support via the IT Service Center and the DocuSign FAQ page; however, the vendor provides the majority of DocuSign support.

When logged into DocuSign, click on the Question Mark or Help and Support links to access online support and training materials.

Escalated Support

For escalated support issues or requests for business analysis using DocuSign as a solution, Contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone).

Help and Support Resources

Contact

System Status

DocuSign offers Carrier Grade “always on” availability to ensure customers can complete critical transactions anytime.

Real time service availability and operating status is available within the DocuSign trust center under System Status.

  • The NA1/NA2 system status page will provide information regarding operational status including service disruption.