OIT provides retirees with a basic level of IT support to ensure they can continue to use their IdentiKey and CU Boulder email account, and access retiree-granted CU services, such as MyCUInfo and Outlook Online.
Retirees do not have access to OIT services that are only licensed for active employees, such as Zoom Pro accounts, VPN, OnTheHub software ordering, Microsoft Office desktop applications, and UCB Files.
OIT Support for Retirees
IT Service Center
303-735-4357, oithelp@colorado.edu
The IT Service Center provides basic support for retirees over the phone or through email. Support is limited to:
- IdentiKey account access
- Retiree-granted CU online services and apps access
- CU Boulder email web access
Retirees will be referred to Buff Techs for troubleshooting of OIT-supported software or to a third-party vendor for technical problems beyond the scope of OIT's support.
Buff Techs
By appointment only (in-person or remote)
Buff Techs desktop support provides basic support for retirees. Support is limited to:
- Troubleshooting OIT-supported software on personal computers and devices
If the support issue exceeds Buff Techs' best effort at troubleshooting, or the appointment is inhibiting active faculty, staff or students from receiving support in a timely manner, Buff Techs will refer the retiree to a third-party vendor.
OIT Support for Emeritus Faculty & Working Retirees
Emeritus faculty and working retirees receive OIT's full level of support from the IT Service Center and Buff Techs. This includes Dedicated Desktop Support (DDS) on university-owned computers and devices in DDS-managed departments.
