OIT provides retirees with a basic level of IT support to ensure you can continue to use your IdentiKey, use your CU Boulder email account, and have access to retiree-granted CU services, such as MyCUInfo and Outlook Online.
Retirees do not have access to OIT services that are licensed only for active employees, such as Zoom Pro Accounts, VPN, OnTheHub software ordering, and UCB Files.
OIT Support for Retirees
IT Service Center
The IT Service Center provides basic support for retirees over the phone or through email. Support is limited to:
- IdentiKey account access
- Access troubleshooting for retiree-granted CU online services and apps
- CU Boulder email web access
Retirees will be referred to Buff Techs for OIT Supported Software troubleshooting or to a third-party vendor for technical problems beyond the scope of OIT’s support.
Buff Techs desktop support provides basic support for retirees. Support is limited to:
- Troubleshooting OIT supported software on personal computers and devices
If the support issue exceeds Buff Tech’s best effort at troubleshooting or the appointment is inhibiting active faculty, staff, or students from receiving support in a timely manner, Buff Techs will refer the retiree to a third-party vendor.
OIT Support for Emeriti Faculty & Working Retirees
Emeriti faculty and working retirees receive OIT’s full level of support from the IT Service Center and Buff Techs. This includes Dedicated Desktop Support (DDS) on university-owned computers and devices in DDS-managed departments.