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Google Groups - FAQ

Google Groups FAQ

How can I request a new Google Group? 

Submit the New Google Group Request form on OIT Messaging and Collaboration's Request Portal (please note: you need to be on campus or using VPN to access the portal). You will be asked to provide the following information:

  • The name and IdentiKey username of a group owner (person to accept or decline invitations, if necessary). The owner of the group can add and remove members to the group.
  • A descriptive name for the group. The name is based on this format: [CampusDepartmentCode] - GG - [Display Name]. For example:

An OIT specialist will create the account and get in touch with you once it's created.

In the Email List Manager system I was an “owner” of all my lists, but in Google groups I’m listed as a “manager”. Should I be an owner in Google groups too?

For Google groups, “managers” will have the ability to do everything the Email List Manager “owners” could do, so you won’t ever need to be an “owner” of a Google group.

I tried adding members to my Google group and received an error that an “email address is the primary, secondary, or alternate address of an existing member.” What should I do?

Google groups automatically detects any duplicate members, including the same person with different email aliases. You will need to remove any duplicates when adding members to your group.

Email List Manager FAQ

Why is Sympa being replaced?

The OS and hardware required to host Sympa is nearing end-of-life. OIT has made the decision not to invest in a new on-premises environment to continue hosting Sympa, and instead, migrate this service to our existing Google Workspace Groups service.

Why was Google chosen as the replacement for Sympa when CU Boulder is moving away from Google for email and storage?

Google Groups offers a near 1:1 feature set to the current list manager, Sympa. It also provides an interface that is familiar to our user base, while reducing complexity within our IT infrastructure. CU Boulder intends to continue to offer Google Workspace for Education to our users. Google Groups, a service that is part of the Workspace for Education product suite, does not consume storage or count against our data quota. When placed against the other options in this space, it met the technical requirements and allows OIT resources to be invested in other areas of need.