Zoom - FAQ

Last Updated: 09/03/2019


How do I sign in?

To begin using the tool:

  • Download the Zoom application
  • Click the Sign In with SSO button
  • Enter "cuboulder" and click continue
  • A browser window will open prompting you for your Federated Identity Service identikey and password credentials. Click Continue.
  • This will automatically create your account and log you in.
Do I need a Pro account to use Zoom?

No. A Zoom account isn’t required to attend a meeting. Users do need a Zoom account to host a meeting. A Pro account, which any affiliate has access to, allows a user to host a group meeting with fewer limitations than free accounts.

How many meetings can I hold with Zoom?

A Zoom Pro user can host meetings with up to 300 participants for an unlimited amount of time and connect to traditional videoconferencing systems.

Do participants need a Zoom account to join a meeting?

No. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac. This means you can hold meetings with students, co-workers, or even people who aren’t affiliated with CU without them having to create an account.

Can Zoom connect to a videoconferencing system?

Yes, Zoom can be used to connect to a traditional standards-based videoconferencing systems. This requires a Zoom Pro account. Instructions can be found by clicking Invite from within a meeting. Please contact the IT Service Center with any questions.

Can I use Zoom on a mobile device, such as a smartphone?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

How do I record a meeting in Zoom?

Zoom meetings can be recorded from the desktop versions of the application (Mac OSX, Windows). To do so:

  • Click the Record button in the main video window. By default, only a host can record a meeting. A host can allow other meeting participants to record through the Participants pop-up menu.
  • Click Participants, then hover over a user’s name and click More and then Allow Record to let that user record the meeting.

*Note: You will have to keep Zoom open after the meeting is over to allow it to process and save the video file. A progress bar will appear after you leave the meeting to show you how long this will take.

Where can I find the files if I record a meeting?

By default, all recordings will be placed in a Zoom folder found in the following file path on these devices where "<user name>" is your username on the device:

PC: C:\Users\<User Name>\Documents\Zoom
Mac: /Users/<User Name>/Documents/Zoom

Visit Zoom's support area learn more information about local recordings.

What if my meeting contains confidential or sensitive information?

OIT recommends that you do not record any meetings containing confidential or sensitive information. Zoom includes built-in encryption capabilities, which should be enabled for any such meetings.

How can my Zoom meetings be encrypted?

Zoom includes an option to encrypt meetings end-to-end using 128-bit Advanced Encryption Standard (AES) encryption. OIT recommends enabling AES if your meeting contains confidential or sensitive information of any kind. For more details on AES and Zoom, please visit Zoom's What is End-to-End Encryption page .

Can participants chat in real time?

Yes, Zoom includes built-in group and private chat support. However, in-meeting chat is not saved when the meeting ends, even if you choose to record the meeting.

How can I get the best audio experience?

Whenever possible, mute your microphone. OIT also recommends wearing headphones to eliminate feedback issues.

What kind of network connection should I use with Zoom?

Always try to use the best network connection available to participate in a Zoom meeting. In general, wired network connections do work better than wireless connections. Likewise, Wi-Fi is generally preferable to a cellular connection when using a mobile device.

Does Zoom allow for access with a secondary account?

Yes, access to Zoom using a secondary account is available by filling out the Request Secondary Account Access form.

Additional Features

Can I use Zoom to hold a webinar?

A Zoom Pro account can host meetings with up to 300 participants. OIT has a limited number of webinar licenses through Zoom which enable up to 500 attendees to join a meeting, 50 of which can be participants (for example, if there are 50 participants there can only be 450 attendees). Additionally, OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants. Both of these options are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to request a Large Meeting license. Please fill out the Add-on features request form to request a Large Meeting license.

Can I use Zoom to hold a larger meeting?

A Zoom Pro account can hold meetings with up to 300 participants. OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants which are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to reserve a time for your large meeting. If you need this functionality on a more frequent or consistent basis, contact the IT Service Center, and we will help you find a solution that meets your needs.

How can I receive a dedicated CU Boulder Zoom Webinar License (for use over a prolonged period)?

By default, due to the limited number of licenses available, Zoom Webinar licenses are intended for use over a short duration of time and periodically are revoked based on the end date provided by customers to help ensure equal utilization by others. If there is a need to have a dedicated Zoom Webinar license, departments can purchase them for the cost of the license (yearly fee involved) by providing a speedtype in addition to other relevant details.

Can Zoom be integrated with other services or software?

CU Boulder’s Zoom Web Conferencing Service is currently integrated with the following:

Based on the level of demand, risk of negative impact, and available resources we will continue to explore other integrations with Zoom. Please note that each integration requires time and resource capacity to investigate. Due to this, only those integrations with significant demand and relatively high value will be considered for implementation.

To learn more, please reach out to OIT’s IT Service Center via 303-735-4357 or 5-HELP from an on-campus phone, or help@colorado.edu.