|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Large File Transfer Service going offline||Monday, January 25, 2021 - 10:05am|
No. A Zoom account isn’t required to attend a meeting. Users do need a Zoom account to host a meeting. A Pro account (which all actively affiliated faculty and staff and students currently enrolled in classes have access to) allows a user to host a group meeting with fewer limitations than free accounts.
A Zoom Pro user can host meetings with up to 300 participants for an unlimited amount of time and connect to traditional videoconferencing systems.
No. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac. This means you can hold meetings with students, co-workers, or even people who aren’t affiliated with CU without them having to create an account.
Yes, Zoom can be used to connect to a traditional standards-based videoconferencing systems. This requires a Zoom Pro account. Instructions can be found by clicking Invite from within a meeting. Please contact the IT Service Center with any questions.
Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.
Zoom meetings can be recorded from the desktop versions of the application (Mac OSX, Windows). To do so:
*Note: You will have to keep Zoom open after the meeting is over to allow it to process and save the video file. A progress bar will appear after you leave the meeting to show you how long this will take.
By default, all recordings will be placed in a Zoom folder found in the following file path on these devices where "<user name>" is your username on the device:
PC: C:\Users\<User Name>\Documents\Zoom
Mac: /Users/<User Name>/Documents/Zoom
Use our tutorials to learn how to record a meeting and Save to the Cloud or Save to your Computer or visit Zoom's support area learn more information about local recordings.
Starting January 31, 2021, all recordings saved to the Zoom cloud older than 120 days will be deleted. From that day forward, recordings will only be retained for 120 days from the date of recording. OIT strongly recommends routine review and archiving of Zoom recordings to make sure you keep what you need. Learn how to run a report to view your recordings over a period of time. Please note that once content has been removed it can not be recovered.
OIT recommends users take personal responsibility for routine archiving of content. Once content has been removed it can not be recovered. File storage options supported by OIT include UCB Files, Google Drive and Microsoft OneDrive. For more information on downloading cloud recordings, please refer to Zoom's Managing Cloud Recordings information.
Zoom allows you to run reports that list recorded sessions in a list that makes it easy to review and download recordings you'd like to save. Visit our Run a Report of Previous Zoom Recordings tutorial to learn how.
OIT recommends that you do not record any meetings containing confidential or sensitive information. Zoom includes built-in encryption capabilities, which should be enabled for any such meetings.
Zoom includes an option to encrypt meetings end-to-end using 128-bit Advanced Encryption Standard (AES) encryption. OIT recommends enabling AES if your meeting contains confidential or sensitive information of any kind. For more details on AES and Zoom, please visit Zoom's What is End-to-End Encryption page .
Yes, Zoom includes built-in group and private chat support. However, in-meeting chat is not saved when the meeting ends, even if you choose to record the meeting.
Whenever possible, mute your microphone. OIT also recommends wearing headphones to eliminate feedback issues.
Always try to use the best network connection available to participate in a Zoom meeting. In general, wired network connections do work better than wireless connections. Likewise, Wi-Fi is generally preferable to a cellular connection when using a mobile device.
Yes. If you already have a secondary account, simply sign into Zoom with SSO and use the credentials for the account and you will be provisioned with a pro license. If you need to, request a secondary account on the Messaging and Collaboration Request portal.
By default, any CU Boulder account owners signed in to Zoom through CU Boulder’s Federated Identity Service will bypass the waiting room and go directly into the main session. You can change this setting by logging in to Zoom and changing the default setting under Waiting Room Options.
Yes. There is no general prohibition regarding requiring student participation that includes video and audio interaction, including if a class is also recorded. An instructor may make video and audio participation a condition of class participation. You should make your general expectations regarding Zoom participation clear at the beginning of the course and in your syllabus. At the start of each class you teach, you should remind your students of your expectations for the use of Zoom at the start of each class. During the class session, you may remind students to leave audio and video on. You may need to make a special arrangement with students who do not have adequate internet bandwidth to have their video on.
Yes. The instructor can ask students to present themselves as if each individual were actually in the classroom. Classes on Zoom, like all other classes, are governed by the campus policy on Student Classroom and Course-Related Behavior.
No. But you must follow these provisions.
Zoom allows meeting organizers to export a usage report showing all users who joined the meeting. Learn how to download this report from the Export Meeting Data & Attendance tutorial.
Please review Zoom’s Polling Feature documentation for more information on using this feature.
Yes, visit Zoom's website to learn about Pre-assigning participants to breakout rooms.
A Zoom Pro account can host meetings with up to 300 participants. OIT has a limited number of webinar licenses through Zoom which enable up to 500 attendees to join a meeting, 50 of which can be participants (for example, if there are 50 participants there can only be 450 attendees). Additionally, OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants. Both of these options are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to request a Large Meeting license. Please fill out the Add-on features request form to request a Large Meeting license.
A Zoom Pro account can hold meetings with up to 300 participants. OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants which are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to reserve a time for your large meeting. If you need this functionality on a more frequent or consistent basis, contact the IT Service Center, and we will help you find a solution that meets your needs.
By default, due to the limited number of licenses available, Zoom Webinar licenses are intended for use over a short duration of time and periodically are revoked based on the end date provided by customers to help ensure equal utilization by others.
CU Boulder’s Zoom Web Conferencing Service is currently integrated with the following:
COVID-19 Update: OIT is focusing our support efforts to ensure new and existing users have the basic knowledge and training they need to conduct remote teaching via the core Zoom feature set. As the demand for third party integration grows, and staffing capacity increases, we will evaluate each request for third party integrations. We apologize for the inconvenience and thank you for your patience while we navigate through these unprecedented times.
To learn more, please reach out to OIT’s IT Service Center via 303-735-4357, or email@example.com.