|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: Kaltura integration with Canvas||Monday, March 30, 2020 - 6:53pm|
|Service Issue Reported: Cellular Issues||Monday, March 23, 2020 - 12:06pm|
|Service Restored: Canvas||Monday, March 30, 2020 - 9:45am||Monday, March 30, 2020 - 1:53pm|
|Service Maintenance Completed: Network Switches - Building-by-Building||Monday, March 2, 2020 (All day)||Monday, June 8, 2020 (All day)|
To begin using the tool:
No. A Zoom account isn’t required to attend a meeting. Users do need a Zoom account to host a meeting. A Pro account, which any affiliate has access to, allows a user to host a group meeting with fewer limitations than free accounts.
A Zoom Pro user can host meetings with up to 300 participants for an unlimited amount of time and connect to traditional videoconferencing systems.
No. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac. This means you can hold meetings with students, co-workers, or even people who aren’t affiliated with CU without them having to create an account.
Yes, Zoom can be used to connect to a traditional standards-based videoconferencing systems. This requires a Zoom Pro account. Instructions can be found by clicking Invite from within a meeting. Please contact the IT Service Center with any questions.
Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.
Zoom meetings can be recorded from the desktop versions of the application (Mac OSX, Windows). To do so:
*Note: You will have to keep Zoom open after the meeting is over to allow it to process and save the video file. A progress bar will appear after you leave the meeting to show you how long this will take.
By default, all recordings will be placed in a Zoom folder found in the following file path on these devices where "<user name>" is your username on the device:
PC: C:\Users\<User Name>\Documents\Zoom
Mac: /Users/<User Name>/Documents/Zoom
Use our tutorials to learn how to record a meeting and Save to the Cloud or Save to your Computer or visit Zoom's support area learn more information about local recordings.
OIT recommends that you do not record any meetings containing confidential or sensitive information. Zoom includes built-in encryption capabilities, which should be enabled for any such meetings.
Zoom includes an option to encrypt meetings end-to-end using 128-bit Advanced Encryption Standard (AES) encryption. OIT recommends enabling AES if your meeting contains confidential or sensitive information of any kind. For more details on AES and Zoom, please visit Zoom's What is End-to-End Encryption page .
Yes, Zoom includes built-in group and private chat support. However, in-meeting chat is not saved when the meeting ends, even if you choose to record the meeting.
Whenever possible, mute your microphone. OIT also recommends wearing headphones to eliminate feedback issues.
Always try to use the best network connection available to participate in a Zoom meeting. In general, wired network connections do work better than wireless connections. Likewise, Wi-Fi is generally preferable to a cellular connection when using a mobile device.
Yes, access to Zoom using a secondary account is available by filling out the Request Secondary Account Access form.
A Zoom Pro account can host meetings with up to 300 participants. OIT has a limited number of webinar licenses through Zoom which enable up to 500 attendees to join a meeting, 50 of which can be participants (for example, if there are 50 participants there can only be 450 attendees). Additionally, OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants. Both of these options are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to request a Large Meeting license. Please fill out the Add-on features request form to request a Large Meeting license.
A Zoom Pro account can hold meetings with up to 300 participants. OIT has a limited number of Large Meeting licenses that allow meetings with up to 500 participants which are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to reserve a time for your large meeting. If you need this functionality on a more frequent or consistent basis, contact the IT Service Center, and we will help you find a solution that meets your needs.
By default, due to the limited number of licenses available, Zoom Webinar licenses are intended for use over a short duration of time and periodically are revoked based on the end date provided by customers to help ensure equal utilization by others. If there is a need to have a dedicated Zoom Webinar license, departments can purchase them for the cost of the license (yearly fee involved) by providing a speedtype in addition to other relevant details.
CU Boulder’s Zoom Web Conferencing Service is currently integrated with the following:
COVID-19 Update: OIT is focusing our support efforts to ensure new and existing users have the basic knowledge and training they need to conduct remote teaching via the core Zoom feature set. As the demand for third party integration grows, and staffing capacity increases, we will evaluate each request for third party integrations. We apologize for the inconvenience and thank you for your patience while we navigate through these unprecedented times.
To learn more, please reach out to OIT’s IT Service Center via 303-735-4357, or firstname.lastname@example.org.