Zoom - FAQ

Last Updated: 10/23/2017

General

How do I sign in?

OIT recommends signing in with your campus Google Apps account. Click the sign in with Google link and sign in with your Google Apps credentials, which are:

  • Email: CULoginName@colorado.edu (e.g. buff1234@colorado.edu)
  • Password: IdentiKey password
Do I need a Pro account to use Zoom?

No. A Zoom account isn’t required to attend a meeting. Users do need a Zoom account to host a meeting. A Pro account, which current faculty, student, staff or CU Boulder affiliates have using their CU identikey Google sign-in, allows a user to host a group meeting with up to 100 people with unlimited minutes.

How many meetings can I hold with Zoom?

Any Zoom user can host meetings with up to 100 participants. A user with a Pro account can host meetings for an unlimited amount of time and connect to traditional videoconferencing systems.

Do participants need a Zoom account to join a meeting?

No. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac. This means you can hold meetings with students, co-workers, or even people who aren’t affiliated with CU without them having to create an account.

Can Zoom connect to a videoconferencing system?

Yes, Zoom can be used to connect to a traditional standards-based videoconferencing systems. This requires a Zoom Pro account. Instructions can be found by clicking Invite from within a meeting. Please contact the IT Service Center with any questions.

Can I use Zoom on a mobile device, such as a smartphone?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

How do I record a meeting in Zoom?

Zoom meetings can be recorded from the desktop applications. To do so:

  • Click the Record button in the main video window. By default, only a host can record a meeting. A host can allow other meeting participants to record through the Participants pop-up menu.
  • Click Participants, then hover over a user’s name and click More and then Allow Record to let that user record the meeting.

*Note: You will have to keep Zoom open after the meeting is over to allow it to process and save the video file. A progress bar will appear after you leave the meeting to show you how long this will take.

Where can I find the files if I record a meeting?

By default, Zoom saves a folder for each recorded meeting inside the Zoom folder in your Documents folder. The full file path is (your main drive)/Users/username/Documents/Zoom/(Meeting Time Folder).

What if my meeting contains confidential or sensitive information?

OIT recommends that you do not record any meetings containing confidential or sensitive information. Zoom includes built-in encryption capabilities, which should be enabled for any such meetings.

How can my Zoom meetings be encrypted?

Zoom includes an option to encrypt meetings end-to-end using 128-bit Advanced Encryption Standard (AES) encryption. OIT recommends enabling AES if your meeting contains confidential or sensitive information of any kind. For more details on AES and Zoom, please visit Zoom's What is End-to-End Encryption page .

Can participants chat in real time?

Yes, Zoom includes built-in group and private chat support. However, in-meeting chat is not saved when the meeting ends, even if you choose to record the meeting.

How can I get the best audio experience?

Whenever possible, mute your microphone. OIT also recommends wearing headphones to eliminate feedback issues.

What kind of network connection should I use with Zoom?

Always try to use the best network connection available to participate in a Zoom meeting. In general, wired network connections do work better than wireless connections. Likewise, Wi-Fi is generally preferable to a cellular connection when using a mobile device.

Does Zoom integrate with Desire2Learn?

Zoom does not include a “credential passing” Learning Tools Interoperability (LTI) integration with Desire2Learn. However, D2L’s “content” link posting can be used to share a link to a Zoom meeting. For more information on adding a Zoom link in D2L, please visit the D2L - Add a Zoom Web Conference Link tutorial.

Additional Features

Can I use Zoom to hold a webinar?

A Zoom Pro account can host meetings with up to 100 participants. OIT has a limited number of webinar licenses through Zoom which enable up to 500 attendees to join a meeting, 50 of which can be participants (for example, if there are 50 participants there can only be 450 attendees). Additionally, OIT has a limited number of Large Meeting licenses that allow meetings with up to 300 participants. Both of these options are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to request a Large Meeting license. Please fill out the Add-on features request form to request a Large Meeting license.

Can I use Zoom to hold a larger meeting?

A Zoom Pro account can hold meetings with up to 100 participants. OIT has a limited number of Large Meeting licenses that allow meetings with up to 300 participants which are distributed on an temporary, as-needed basis. Please fill out the Add-on features request form to reserve a time for your large meeting. If you need this functionality on a more frequent or consistent basis, contact the IT Service Center, and we will help you find a solution that meets your needs.