OIT has begun the transition from Cisco VoIP phone service to Microsoft Teams Calls. This solution will address the demands of hybrid and remote work environments, while leveraging software already in use on campus.
|Service||Who May Get It||Features|
|Microsoft Teams Calls||Faculty and Staff||CU Boulder is transitioning faculty and staff from Cisco VoIP to Microsoft Teams Calls. Learn more about the project and how to get started with Teams before your phone is transitioned to Teams Calls on the project page.|
|Long Distance||Faculty and staff||Authorization code for making long distance calls.|
|Voicemail||Faculty and staff||Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.|
|Auto Attendant and Shared Mailbox||Faculty and staff||Instructions on setting up auto attendant, bulletin board and voice mailbox recordings.|
|Call Centers||Departments||CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.|
|Cisco VoIP telephone Service||Faculty and staff in university offices||
Cisco Telephone service is being retired in 2023. Please visit the Teams Calls project page to learn more.
|Telecommunication Liaison Lookup Tool||Faculty, staff, and departments||A telecommunications liaison is empowered to interact with OIT on behalf of a department for voice and network service. The liaison lookup tool allows you to find the person assigned to your department.|