|Title||Start Date & Time||End Date & Time|
|Service Issue Reported: OIT Networking ITP Resource Tool||Thursday, September 12, 2019 - 8:44am|
|Service Maintenance Scheduled: Network Switches - Building-by-Building||Monday, September 23, 2019 (All day)||Tuesday, January 28, 2020 (All day)|
OIT provides voice services to the campus, primarily for campus offices, call centers, and building lobbies. Review the information below to learn more about these services.
|Service||Who May Get It||Features|
|Telephone Service||Faculty and staff in university offices||
Dedicated multi-line Cisco VoIP phone systems. For more information, visit the Cisco VoIP Service page.
|Long Distance||Faculty and staff||Authorization code for making long distance calls.|
|Voicemail||Faculty and staff||Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.|
|Auto Attendant and Shared Mailbox||Faculty and staff||Instructions on setting up auto attendant, bulletin board and voice mailbox recordings.|
|Call Center||Departments||CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.|
|Telecommunication Liaison Lookup Tool||Faculty, staff, and departments||A telecommunications liaison is empowered to interact with OIT on behalf of a department for voice and network service. The liaison lookup tool allows you to find the person assigned to your department.|