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Voice Communications

Transition to Teams Project

During the fall 2022 semester, OIT will begin the transition from Cisco VoIP phone service to Microsoft Teams Calls. This solution will address the demands of hybrid and remote work environments, while leveraging software already in use on campus. Learn more about the Transition to Teams Calls.

Service Who May Get It Features
Telephone Service Faculty and staff in university offices
Long Distance Faculty and staff Authorization code for making long distance calls.
Voicemail Faculty and staff Goes hand-in-hand with your telephone service. Check your voicemail from anywhere with a call-in number and confidential password.
Auto Attendant and Shared Mailbox Faculty and staff Instructions on setting up auto attendant, bulletin board and voice mailbox recordings.
Call Centers Departments CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering and routing incoming calls to appropriately skilled agents or groups.
Telecommunication Liaison Lookup Tool Faculty, staff, and departments A telecommunications liaison is empowered to interact with OIT on behalf of a department for voice and network service. The liaison lookup tool allows you to find the person assigned to your department.

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