IT Service Center and IT Walk-in Desktop Support Centers

Last Updated: 02/16/2018

IT Service Center

The IT Service Center is dedicated to contribute to the academic growth of the campus community. Contact the IT Service Center to get help with all OIT services, email and IdentiKey, Internet connectivity, telephone service and other technology-related questions. Learn more about the IT Service Center purpose, mission and standards.

Contact the IT Service Center

  • Call: 303-735-4357 (5-HELP from an on-campus phone)
  • Email: help@colorado.edu
    • When contacting the IT Service Center by email we ask that in addition to a description of your issue or request, you provide us with your full name, student ID number or employee ID number, and if possible, a phone number.
  • Self-Service Portal: https://colorado.service-now.com
    • OIT documents and tracks customer issues and requests via a ticketing system called ServiceNow. Customers with an active IdentiKey can log into this tool to: create their own cases, check the status of existing cases, and review case history.

*Note: For immediate assistance, it is best to call 5-HELP, rather than to use email. Email messages are prioritized by the order they are received, while an IT Service Center analyst will always be available by phone during business hours.

IT Service Center Hours

Monday – Friday: 7:30 a.m. – 7 p.m.

Saturday – Sunday: noon – 6 p.m.

*Note: The IT Service Center is closed during regular campus holidays.

Buff Techs Walk-In Desktop Support

Buff Techs provide support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers in the Technology Learning Center and in the Norlin Commons.  Learn more about Buff Techs Desktop Support.