IT Service Center and IT Walk-in Desktop Support Centers

Last Updated: 04/03/2017

Overview

Call or email the IT Service Center (303-735-4357 or 5-HELP from an on-campus phone) for help with all OIT services, such as email and IdentiKey, Internet connectivity, telephone service and technology-related questions or problems. Visit IT Walk-in Centers for help!

IT Service Center

How to Contact the IT Service Center

  • Phone:  303-735-4357 (5-HELP from an on-campus phone)
  • E-mail:  help@colorado.edu
    • When contacting the IT Service Center by email we ask that in addition to a description of your issue or request, you provide us with your full name, student ID number or employee ID number, and if possible, a phone number.
  • Self-Service Portal: The Office of Information Technology documents and tracks customer issues and requests via a ticketing system called ServiceNow. Customers with an active IdentiKey can log into this tool to: create their own cases, check the status of existing cases, and review case history.

*Note: For immediate assistance, it is best to call 5-HELP, rather than to use email. Email messages are prioritized by the order they are received, while an IT Service Center analyst will always be available by phone during business hours.

IT Service Center Hours

303-735-4357 (5-HELP) or

help@colorado.edu

Monday – Friday

7:30 a.m. – 7:00 p.m.

Saturday – Sunday

12:00 noon – 6:00 p.m.

*Note: The IT Service Center is closed during regular campus holidays.

About the IT Service Center

The IT Service Center is dedicated to contribute to the academic growth of the campus community and aims to provide support for the technologies provided to the campus. Learn more about the IT Service Center:

IT Walk-in Desktop Support

Walk-in Locations

Students, faculty and staff can visit the walk-in at two locations:

Hours and wait time for service can be viewed at http://desktopsupport.colorado.edu/walk-in.

*The IT Walk-in Desktop Support Centers are closed during regular campus holidays.

About Walk-in Desktop Support

IT Walk-in Desktop Support provides support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers. Learn more about the features and benefits of Walk-in Desktop Support.