IT Service Center
The IT Service Center is dedicated to contribute to the academic growth of the campus community. Contact the IT Service Center to get help with all OIT services, email and IdentiKey, on-campus internet connectivity, telephone service and other technology-related questions. Learn more about the IT Service Center's purpose, mission and standards.
IT Service Center Hours
During the semester: Monday–Friday, 7:30 a.m.–7 p.m. MT
*Note: The IT Service Center is closed on weekends and during regular campus holidays.
Contact the IT Service Center
- Email: oithelp@colorado.edu (preferred)
In your message, provide a description of your issue or request, your full name, your student ID number or employee ID number, and, if possible, a phone number. Email requests are prioritized in the order they are received. You can expect a response within two business days. - Call: 303-735-4357
An IT Service Center analyst will always be available by phone during business hours. - Submit Case Webform: https://oit.colorado.edu/webform/itsc-submit-case
By filling out the webform, customers are able to create cases and submit their issues directly to the ITSC. You can expect a response within two business days. - Self-Service Portal: https://colorado.service-now.com
OIT documents and tracks customer issues and requests via a ticketing system called ServiceNow. Customers with an active IdentiKey can log in to this tool to check the status of existing cases and review case history. - Retiree Support: OIT provides retirees with a basic level of IT support to ensure continued use of IdentiKeys, CU Boulder email accounts, and retiree-granted CU services. Learn more about retiree support.
*Note: For faster assistance, it is best to call 303-735-4357 rather than use email.
Buff Techs Walk-In Desktop Support
Buff Techs provide support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers. Learn more about Buff Techs Desktop Support.