IT Service Center
The IT Service Center is dedicated to contribute to the academic growth of the campus community. Contact the IT Service Center to get help with all OIT services, email and IdentiKey, on campus Internet connectivity, telephone service and other technology-related questions. Learn more about the IT Service Center purpose, mission and standards.
IT Service Center Hours
Monday – Friday: 7:30 a.m. - 7:00 p.m.
*Note: The IT Service Center is closed on weekends and during regular campus holidays.
Contact the IT Service Center
- Call: 303-735-4357
- Email: firstname.lastname@example.org (preferred)
When contacting the IT Service Center by email we ask that in addition to a description of your issue or request, you provide us with your full name, student ID number or employee ID number, and if possible, a phone number. You can expect a response within two business days.
- Self-Service Portal: https://colorado.service-now.com
OIT documents and tracks customer issues and requests via a ticketing system called ServiceNow. Customers with an active IdentiKey can log into this tool to: create their own cases, check the status of existing cases, and review case history. You can expect a response within two business days.
- Retiree Support: OIT provides retirees with a basic level of IT support to ensure continued use of IdentiKeys, CU Boulder email accounts, and retiree-granted CU services. Learn more about Retiree Support.
*Note: For faster assistance, it is best to call 303-735-4357, rather than to use email. Email messages are prioritized by the order they are received, while an IT Service Center analyst will always be available by phone during business hours.
Buff Techs Walk-In Desktop Support
Buff Techs provide support to all campus affiliates for university and personally owned computing equipment on a first-come, first-served basis at our walk-in centers. Learn more about Buff Techs Desktop Support.