Microsoft 365 - Known Issues

For the most updated information regarding Microsoft 365 known issues and workarounds, please visit Microsoft's Fixes and Workarounds page. For CU-specific known issues, please see below.

Conflicting Accounts

Issue

If you have created a Microsoft account using your IdentiKeyUsername@colorado.edu account, you will technically have two separate accounts with the same username. Other than the username, these accounts are completely independent of each other. To understand the difference refer to The Difference Between a Microsoft Account an Office 365 Account article.

Workaround

There is currently no workaround known, other than deleting the Microsoft account and creating a new account with a separate email address.