DocuSign - FAQ

Last Updated: 11/28/2017
Who can use DocuSign?

DocuSign is available to University of Colorado Boulder students, faculty, and staff.

How do I get a DocuSign account?

All CU Boulder Affiliates with an active Identikey have access to DocuSign. To enable your account, go to the DocuSign login page. You will be directed to CU Boulder's Web Access login page where you can log in with your first.last@colorado.edu and account password credentials.

How do I access DocuSign?

You can access the tool via the DocuSign member login page. Use your first.last@colorado.edu and account password credentials in order to log in.

How much does it cost to use DocuSign?

DocuSign is provided as a common-good service to the campus, which means there is no direct cost to the individual or department.

Where do I go if I have questions about DocuSign?

OIT provides support via the IT Service Center; however, the vendor provides the majority of DocuSign support resources. When logged into DocuSign, click on the Need Help or Quick Tips links to access online support and training materials.

More information and links to help resources can be found on the DocuSign Help and Support page.

Where do I find my DocuSign account number?

First log into your DocuSign account on the DocuSign Login page .

Your account number is located in the upper right corner of the DocuSign Console.

Which web browsers does DocuSign support?

Please visit DocuSign System Requirements for up-to-date supported browser information. 

Is there a limit to the number of documents I can send or sign from my DocuSign account?

There is no limit to the number of documents that can be sent or signed.

How do I manage my DocuSign identity? (Change my picture, signature, and personal information)

For information on how to update your Digital ID, please visit Managing My Digital ID.

Is there a way to transfer documents or envelopes for CU-Boulder affiliates who are no longer associated with CU-Boulder?

Documents can be transferred from one account user to another with department approval.

Contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone). Please specify you are requesting to transfer DocuSign envelopes.

I have a personal DocuSign account, which I set up using my Colorado.edu Email. Can I combine my accounts?

You can link the accounts in your Account Preferences under the Names Available section. 

  1. To access the Account Preferences page, from the DocuSign Console, click your profile image at the top of the console and select Preferences.

  2. When the Preferences page is displayed, click the Names Available section in the left hand column.

  3. Click the link to merge the accounts. 

*Note: The Your email has been found on… section only shows up if you indeed have active accounts with the same email address. 

Are DocuSign signatures legally binding?

Yes. DocuSign ensures the legality of electronic signatures. Learn more about DocuSign legal protection of eSignatures .  

Can I create a custom signature?

Yes. There are several options for adding a signature to your DocuSign account. Learn more about creating your signature.

Can I send highly confidential data using DocuSign?

The University of Colorado Boulder has evaluated DocuSign with the intent on storing highly confidential data. For more information about using highly confidential data with DocuSign, please contact the Office of Information Security via email at security@colorado.edu .

How secure are documents that are stored in DocuSign?

DocuSign offers bank-grade security and operations. Learn more about DocuSign document security

Does DocuSign offer accessibility support?

Yes. The accessibility support feature permits screen reader applications to read instructions, envelope documents, and DocuSign tags. This allows blind and visually impaired signers to act on the tags and complete signing. Learn more about using the DocuSign accessibility support feature .

I receive an error message when attempting to log in to DocuSign. Who do I contact?

Contact the IT Service Center at help@colorado.edu or 303-735-4357 (5-HELP from a campus phone). Provide a detailed description of the error message you received.

Where are my documents stored?

As long as your DocuSign account is active, the envelopes in your account will be stored in DocuSign indefinitely.

*Important Note: It is recommended that you download and save your documents to your department’s preferred repository.

Once envelopes are moved to the deleted folder, they are purged at midnight the same day and cannot be recovered.

How do I download and save a completed document?

DocuSign aggregates all of your uploaded files into a PDF for a secure signing experience. You add files in any of our many supported file formats , such as Word documents, spreadsheets, or images, and DocuSign brings them all together into a single, tamper-sealed PDF. You can view the document image directly in the application, or you can download the PDF file for viewing, sharing, and storing.

When you download a document from DocuSign, it presents the current state of your document. Only completed documents show the signing information. All of the completed signing fields are included on the PDF. For incomplete documents, the PDF includes only the files that you added to the document; none of the signing fields are visible on the PDF.

To download your document, click the Download icon at the top of the view and select Separate PDFs or Combined PDF, depending on which format you want. Separate PDFs gives you a ZIP file containing all of the files in the DocuSign document as individual PDFs. The selected file is downloaded to your local Downloads folder.