OIT Office of Information Technology
| Menu

CU Secure Wi-Fi - Known Issues

 Early-Access Wi-Fi Networks

CU Secure and CU Guest Wi-Fi are now live in select early-access buildings and will expand to the rest of campus over winter break. Learn more.

 

Personal and Non-Secure Computing Devices

The following issues may occur when a user first tries to connect to CU Secure Wi-Fi on their personal or non-Secure Computing device.

Device won't connect to CU Secure when manually selected; user is prompted to log in (certificate/app not installed)

Issue

The typical experience is:

  1. The user opens their Wi-Fi networks and selects CU Secure.
  2. The system prompts them to log in, which they do.
  3. The system pops up a warning related to the server's certificate, which they click through.
  4. A connection failure message appears.

This occurs when a device does not have the CU Secure certificate/app installed.

Resolution

To connect to CU Secure Wi-Fi, your device must have the CU Secure certificate/app installed.

  1. Ensure your device is connected to the internet. If you're on campus and can't connect to eduroam or a cellular network, start by logging in to CU Guest:
    1. Open your available Wi-Fi networks and select CU Guest.
    2. Request guest Wi-Fi credentials or, if available, log in with your IdentiKey username and password.
  2. Go to the CU Secure certificate download page either directly or through wifi.colorado.edu.
  3. Follow the on-screen instructions to install the CU Secure certificate/app on your device.
  4. Once installation is complete, your device should connect to CU Secure automatically when in range.

For step-by-step tutorials, see CU Secure Wi-Fi.

Device won't switch from CU Guest to CU Secure after installing the certificate/app

Issue

When a device connects to CU Guest, some devices will default to "automatically connect" to it. After the user installs the CU Secure certificate/app, the device will continue to prefer CU Guest instead of CU Secure.

The issue is not resolved by toggling the device's Wi-Fi off and on, manually selecting CU Secure from the available Wi-Fi networks (users may be prompted to log in to CU Secure, but the login will fail), or restarting/rebooting the device.

Resolution

To resolve this CU Guest auto-connection issue:

  1. Open your available Wi-Fi networks and select CU Guest.
  2. Turn off Auto reconnect.
  3. Return to your available Wi-Fi networks and toggle your device's Wi-Fi off and on.
  4. Select CU Secure.
  5. After a moment, your device should successfully connect to CU Secure. If your device prompts you to log in instead of connecting, try restarting/rebooting your device.

In the future, your device should connect to CU Secure automatically whenever you're in range.

A screenshot of the Wi-Fi panel on a Samsung tablet running Android 11. Under the "Current network" heading, the text reads: "CU Secure / Connected via JoinNow MultiOS." Under the "Available networks" heading, the first network listed is: "CU Guest / Auto reconnect turned off."

A screenshot of the resolved issue on an Android tablet.

 

Secure Computing Devices

If your Secure Computing device doesn't automatically connect to CU Secure Wi-Fi when in range, please refer to our troubleshooting steps.