Self Service
- IdentiKey Manager: Activate IdentiKey, change your password, and manage your email addresses.
- Download and Install VPN: Access common services while off campus.
- Canvas Course Creation: Get started on creating a course for next semester.
- Access Exchange Online Email: Login to outlook on the web or configure email on your device.
- Configure Gmail: Student email configuration.
- Request Portal: OIT request forms for various services.
Get IT Support
- IT Service Center: Contact the IT Service Center (303-735-4357 or oithelp@colorado.edu) for help with all OIT services including email and IdentiKey, Internet connectivity, telephone service and other technology-related questions.
- Buff Techs Desktop Support: OIT provides no-cost software support for laptop and desktop workstations to faculty, staff, and students. You can also register your laptop to aid in recovery in case it is lost or stolen.
- Dedicated Desktop Support: Departmental IT Support customized for your needs.
- Retiree Support: Basic IT support to ensure access to IdentiKey, email, and retiree-granted CU services.
Report an Issue
- Network Troubleshooting: Submit this form to report network connectivity issues on campus
- Lab Reporting form: Submit this form to report a problem in an OIT-Managed lab.
- Classroom Technology Problem Reporting form: Submit this form to report an issue with technology malfunctioning in a classroom.
- Self-Service Help Request: Submit a request directly to the ITSC using ServiceNow.
Hybrid Work and Teaching Recommendations
OIT is working with departments on campus to learn what issues they've faced while working remotely over the last year to provide recommendations and best practices as CU Boulder adjusts to a new hybrid working environment. We've added this information alongside guides developed for teaching and learning in hybrid and remote modalities. Click the buttons below to explore our hybrid work and teaching initiatives, find resources for your team, or send us feedback about our guides.
More OIT Resources
- Getting Started with Campus Technology - Beginner's guide to OIT services.
- Telecommunication Liaison Lookup - Faculty and staff members can use this tool to find out who their department Telecommunication Liaison is.
- Arts & Sciences Support of Education Through Technology (ASSETT) - ASSETT works to empower faculty to grow professionally in teaching, learning, and technology.
- Academic Technology Training & Consultations - Part of the Academic Technology Applications Team dedicated to assisting instructors with using campus-supported teaching and learning technologies.
- Accessible Technology website - Hub for information about accessible technology across campus, including policy, news, information about the initiative, and helpful resources.
- Accessibility Resources list - Accessibility considerations for CU Boulder's most widely used technologies including Canvas, Google Apps, and Microsoft Office 365.
- Research Computing - Computational and data intensive computing support
- Center for Research Data & Digital Scholarship (CRDDS) - Research data management and digital scholarship support.
Help Documentation & Tutorials
- Help documentation and tutorials are located within each of our Services. Look for the Help menu item.
- OIT provides hundreds of tutorials covering the usage of campus services. Use the OIT Tutorials page to browse or search for the tutorials you need.
