| Support Area | Description |
|---|---|
| IdentiKey | Learn about IdentiKeys and how to use IdentiKey Manager. |
| Account Provisioning and Activation | Learn about how and when your IdentiKey will be created and how you can activate it. |
| Known Issues | Details error messages you may encounter when changing your password in IdentiKey Manager, as well as several common issues you may experience after changing your password. |
IdentiKey Lockout Precautions
Please be aware of the lockout precautions in place for CU Boulder services if you enter your IdentiKey password wrong:
- If you’ve been locked out because you forgot your security questions in IdentiKey Manager, you must call the IT Service Center to be unlocked. After three unsuccessful attempts you should get an error that says "Bad Request" if this has occurred.
- After five unsuccessful IdentiKey login attempts in CU Boulder services (e.g. Canvas, Microsoft 365, Google Workspace, eduroam), your IdentiKey will be locked out. Wait five minutes, review IdentiKey Known Issues, or change your password. If your account remains locked after changing your password, please contact the IT Service Center.
If you have configured an application or device to automatically log you in and those credentials have changed, your account may become locked out. For help, contact the IT Service Center.
