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Go to the IdentiKey Manager website (https://identikey.colorado.edu/) and select Forgot My Password.
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If it’s been a considerable amount of time since you changed your password, you may be prompted to Activate your account to set up security questions.
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Fill in three security questions you set up during the activation process, then click Next.
Please note: You will have three chances to answer correctly before being locked out. If you don’t remember your security answers, exit and Activate your account.
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Additional Information
- It may take up to 30 minutes for the password to sync to other CU Boulder applications that use IdentiKey credentials, so if you try to log in right away to an application (e.g. Office 365), your new password may not work. Try using your old password if you need to immediately log in, or wait 10-30 minutes before trying again.
- You may need to use your old password for a short time to log in to your computer if you are supported by DDS.
- If you get an error while changing your password, visit the IdentiKey Manager - Known Issues page for assistance.
- Do not re-use your IdentiKey password for other websites. To keep track of and generate strong passwords, OIT recommends using a password manager.