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IdentiKey Manager - Forgot My IdentiKey Password

If you forget your IdentiKey password, use this tutorial to reset it in Identikey Manager. Watch the video version of this tutorial on OIT's YouTube channel.

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Go to the IdentiKey Manager website (https://identikey.colorado.edu/) and select Forgot My Password

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Enter your CU Login Name and click next 

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If it’s been a considerable amount of time since you changed your password, you may be prompted to Activate your account to set up security questions. 

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Fill in three security questions you set up during the activation process, then click Next

Please note: You will have three chances to answer correctly before being locked out. If you don’t remember your security answers, exit and Activate your account.

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Set a new password for your IdentiKey that meet the requirements listed on the IdentiKey Manager page, then click Change Password.

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A message confirming your password has been changed will appear. Click Sign Out to exit IdentiKey Manager. 

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Additional Information

  • It may take up to 30 minutes for the password to sync to other CU Boulder applications that use IdentiKey credentials, so if you try to log in right away to an application (e.g. Office 365), your new password may not work. Try using your old password if you need to immediately log in, or wait 10-30 minutes before trying again.
  • You may need to use your old password for a short time to log in to your computer if you are supported by DDS. 
  • If you get an error while changing your password, visit the IdentiKey Manager - Known Issues page for assistance.
  • Do not re-use your IdentiKey password for other websites. To keep track of and generate strong passwords, OIT recommends using a password manager