Exploratory Meetings
Before starting work on the transition, leaders from the interested department and representatives from OIT’s BTP group will meet to discuss all aspects of the service, department specifics, and possible timelines. We will go through the BTP Transition Readiness Checklist as well as discuss the specific technical needs of the department. After agreeing to move forward, BTP and the department will set a schedule to continue the process.
Phase 1: Information Exchange and Initiation of Reactive Support
During Phase 1 BTP will discuss the support approach, establish dates and plans, and explain end goals to the department. Our team will also work to identify any other departmental technology needs that could benefit from a centrally managed approach. Even at this very early stage, OIT’s BTP provides support to the whole department, but is still learning about workflow and individual needs.
Phase 2: Reimagining and Transition to Proactive Support
At this point, BTP works hard to efficiently set up and connect all departmental computers to management systems. Once this is done, BTP will continue to tweak and troubleshoot as necessary, and users will begin experiencing the non-intrusive, proactive management that makes everything seamless and satisfying.
Phase 3: Ongoing Proactive Support
Phase 3 sees the transition completed. At this stage the department continues its working relationship with BTP and the Promise of Service and Service Level Agreements apply.
