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Enghouse Touchpoint Contact Centers


CU Boulder units can effectively manage inbound calls for a contact center by recognizing, answering, and routing incoming calls to appropriately skilled agents or groups.

This is primarily a softphone solution using a computer application to answer calls which supports the hybrid and remote work modalities for CU Boulder. Our phones service including contact centers, need to adapt to provide flexible and agile communication functionality.  

Specialized greetings, announcements, modes, and closure notifications can be set to assure that callers receive timely notification during and outside of business hours. The new software adds new features such as customer callback and place in queue announcements.  


The service is covered by the Connectivity fees.  

Since this is a softphone solution, if a department requests physical phones, they can be purchased for the following prices:

  • 405HD: $117.00
  • 435HD: $190.00
  • 455HD: $499.00 

Who can get it

CU Boulder departments, faculty, or staff that have a need for automatic call distribution.

How to get it


Contact your Telecommunications Liaison and make your request.

Telecommunication Liaisons

  • Go to the Voice/Data Services Request form.
  • Login in with your IdentiKey.
  • Follow the on-screen menus to make your request.
  • If you need assistance, call 5-3333. 

Documentation & Physical Phone Guides 


CU Boulder is committed to providing help information and assistance with campus services for all users, including those with accessibility concerns. Visit the Enghouse Interactive website to learn more about their accessibility policy.  

Support & Training

On-demand training is available to supervisors and agents.