Automatic Email Forwarding Advisory
While CU Boulder still permits administrative and automatic email forwarding for colorado.edu addresses, the process is becoming less reliable for all users across all platforms as major commercial email providers are enforcing tougher security measures.
- Stricter validation requirements for sending emails have made forwarding unreliable and in some cases non-functional.
- CU Boulder cannot guarantee that forwarded email will reach the intended mailbox.
- We recommend that all users stop forwarding mail through colorado.edu addresses, particularly to Google, Yahoo or Apple accounts.
What you should do instead of forwarding email
- Check email in your CU-provided email account directly. Log in to Outlook on the web or use our configuration instructions to set up Outlook on Windows, Mac or mobile.
- Provide your personal email address to your contacts.
- Transfer personal accounts for streaming services, online shopping, banking and medical providers to a personal email address.
Why is this happening?
Google, Yahoo and Apple are enforcing higher security standards to increase protection against malicious senders that spoof known domains to illegally obtain private and confidential information. Authentication chains can be broken during message forwarding, increasing the likelihood of a message being bounced by a receiving service that complies with the higher standards.
Even if CU could guarantee the authentication chain remained intact, CU does not control the standards put in place by the sending domain, which may also fail to meet Google, Yahoo and Apple's standards.
How do I change or remove my forward?
Contact the IT Service Center at 303-735-4357 or oithelp@colorado.edu.
