| Proactive Support for Virtual Systems (Normal monthly maintenance such as OS Patching, break-fix, monitoring, and alerting) | $30 / month | $0 / month (OIT covering cost) | $0 / month (OIT covering cost) | $190 / month |
| Proactive Support for Physical Systems (Normal monthly maintenance such as OS Patching, break-fix, monitoring, and alerting) | $229 / month | $0 / month (OIT covering cost) | $0 / month (OIT covering cost) | $190 / month |
| Reactive Support for Virtual & Physical Systems (Software installations, configuring new web servers, software upgrades, and system modifications at your request) | No additional charge | $0 / month (OIT covering cost) | $150 / hour (15 minute increments) | $150 / hour (15 minute increments) |
| 24/7 support for Virtual & Physical Systems | $20 / month | Additional $115 / month | Additional $115 / month | Additional $115 / month |
| Emergency or outside of business hours rate for Virtual & Physical Systems | $20 / month | $300 / hour | $300 / hour | $300 / hour |
