|Title||Start Date & Time||End Date & Time|
|Service Issue Updated: O365 Team Video Feed||Wednesday, April 7, 2021 - 11:09am|
|Service Restored: Accellion cyberattack extortion emails||Friday, April 9, 2021 - 7:30am|
|Service Maintenance Scheduled: https://bitbucket.colorado.edu/||Wednesday, April 21, 2021 - 4:00pm||Wednesday, April 21, 2021 - 5:00pm|
|Service Maintenance Scheduled: Data Center Firewall (potentially many services)||Thursday, April 22, 2021 - 6:30am||Thursday, April 22, 2021 - 7:30am|
The Auxiliary Audio Visual (A/V) Service provides consultation, design, installation, control programming, service coordination, equipment sales, maintenance, support and repair of A/V systems in departmental spaces; this is provided on a fee-for-service basis, as well as A/V equipment rental and A/V support based on staffing availability. If you are unsure if your space is departmentally scheduled, please use our A/V Service Request form to submit an A/V Service Request (Unknown) and we will be able to assist you.
Costs for the Auxiliary A/V Service are based on the actual price of the equipment purchased, plus General Administrative and Infrastructure REcharge (GAIR), and hourly labor rates associated to your request (Minimum 0.5 hour Service Coordination charge and 0.5 labor charge). If you have any questions about the cost of a request feel free to send an A/V Service Request (Unknown) using our A/V Service Request Form.
|Type of Support||Cost|
|Design, Programming & Engineering||$95|
|Service Coordination, Integration & Support||$70|
|Student AV Support||$18|
Learning Spaces Technology (LST) can provide Consultation, Design, Installation, Programming and Service Coordination for A/V systems. This includes designing A/V systems to suit your needs, installing A/V systems in a professional manner, programming A/V control systems to function as you desire, and coordinating small to large scale A/V installation projects. Upon completion of an installation, a training session will be provided to the users of the space. Self-support documentation for standard classroom technology in auxiliary spaces will be provided per request and charged to the customer as part of the installation.
With 2 full business days notice, Student and Staff technicians can be scheduled to provide A/V support for events or assist with supporting A/V technology in departmental classrooms based on available resources. Rates will depend on the level of staffing requested and we have listed the staffing rates above. Weekend events can be scheduled at a minimum 4 hour charge per day requested. All A/V Support requests will include a $70 Service Coordination fee associated with scheduling a technician to support your event plus labor requested.
A/V Maintenance, troubleshooting and repair requests will be reviewed by a staff support technician and assigned to the staffing level needed to resolve the requested service. This can be either Student or Staff technicians and will be charged at the staffing rates above. A/V equipment maintenance can include but is not limited to projector bulb replacement, cable replacement, firmware updates, and equipment configuration changes.
LST can identify A/V components to suit your needs, order the equipment and receive it for you. With customer pickup, you’ll pay equipment costs and GAIR on items ordered. Any additional time spent may be charged to your department including but not limited to engineering consultation or delivery to campus locations. Your items can be picked up from Folsom Stadium Gate 6, Room 142 (during regular business hours).
University Faculty, Staff and Students can request data projectors and projector screens by providing a CU Speedtype. Our rental projector is an Epson 2250u and you can choose between a 7ft or 8ft screen. When requesting a screen, please indicate the screen size in your AV Service Request form. Equipment can be delivered to locations on the CU Boulder campus, or picked up by the customer at Folsom Stadium Gate 6, Room 142 (during regular business hours). Please submit an AV Service Request form for A/V Equipment rental. Customer pickups will be unavailable on weekends; however, you are welcome to pick up equipment before the weekend and return it the following business day.
*Note: Requests for deliveries must be received 1 full business day in advance of the desired delivery time, and all deliveries are performed during regular university business hours. All rentals require a signed rental agreement which will be sent after receiving your request.
|Equipment type||Cost - Customer pickup & return||Cost - OIT delivery & return|
|Projector and Screen (daily)||$75||$105|
|Projector and Screen (weekly)||$235||$265|
OIT Learning Spaces Technology no longer delivers audio visual equipment for free to non-centrally scheduled spaces on the CU Boulder campus.
If you are unsure what category your request falls under or if you are unsure if your space is supported, please submit an A/V Service Request Form and select A/V Service Request (Unknown) from the service request type dropdown menu. We will be happy to help you identify what services you require.
This service is available to Faculty, Staff and affiliates on the CU Boulder campus.
To request any A/V service listed above, please fill out the AV Service Request form and select the appropriate type of service from the dropdown menu. If you feel that your request does not fit any of the categories listed above, please select AV Service Request (Unknown). If the speedtype is known, please provide it at the time of your request to expedite the billing process.
*Note: Work cannot begin until a speedtype is provided in the Request form or ServiceNow case (initial consultations excluded).
Contact the IT Service Center at 303-735-4357 (5-HELP from any campus phone) or email email@example.com to request OIT Auxiliary A/V support. A departmental speedtype must be provided for billing purposes. You can also submit the AV Service Request form and select A/V Service Request (Unknown) for any questions you may have.
OIT’s Learning Spaces Technology (LST) team provides support for technology equipped classrooms, as well as defining, revisiting, and revising technology standards for teaching and learning spaces. LST also supports: