Apple OS upgrade: Compatibility issue with campus Wi-Fi
Apple's Private Wi-Fi Address feature, introduced in macOS Sequoia and updated for iOS 18 and iPadOS 18, can cause connectivity issues when using campus Wi-Fi networks. The same is true if you update your iWatch or VisionPro.
After updating to the latest Apple OS release, OIT strongly recommends that you set Private Wi-Fi Address to "off" for the UCB Wireless, UCB Guest and eduroam networks.
Learn more about optimizing Apple devices' Private Wi-Fi Address for CU Boulder networks.
What is eduroam?
The eduroam service is an international secure federated access service, allowing for members of participating institutions to access a secure wireless network when on the CU Boulder campus or one of the hundreds of other institutions in both the United States and worldwide.
Learn more about eduroam by watching the what is eduroam? animation or visiting the eduroam website.
Connecting to eduroam
To initially connect to the eduroam SSID, CU Boulder faculty, staff and students need to install software for security and compatibility purposes. Get started by referring to the following download and documentation links:
| Operating System | Download | Documentation |
|---|---|---|
| Windows | eduroam Windows configuration client | eduroam - Windows Setup |
| macOS | eduroam Mac configuration client | eduroam - macOS Setup |
| Linux | eduroam Linux configuration client | Needed login credentials:
|
| iPhone | eduroam iOS configuration client | eduroam - iOS Setup |
| Android | eduroam Android configuration client | eduroam - Android Setup |
After configuring eduroam and logging in, you should be automatically connected to the network. If not, select eduroam from your device's available wireless connections.
Why do I need to install software to connect?
The software needed for connecting to eduroam (SecureW2 onboarding agent and SafeConnect Policy Key) serve a few important purposes to ensure secure connections. The SecureW2 onboarding agent configures the eduroam network and prevents person-in-the-middle attacks, while the SafeConnect Policy Key ensures device hardware, software and security compatibility. More detailed information about the software and its purpose can be found on the eduroam FAQ page.
Visitors to the University
If you're visiting CU Boulder from an institution that participates in eduroam, simply select eduroam from your device's Wi-Fi options and log in using your institution's credentials. You may need to download your institution's eduroam installer from the eduroam website or your institution's system. If you experience any issues with while visiting CU Boulder, please contact your home institution's service desk.
Campus visitors who aren't from a participating institution should use the UCB Guest wireless service.
Features
- Secure, encrypted wireless connection
- Available while visiting hundreds of participating institutions
- Compatibility with all major computer and device operating systems
- Access to campus resources (library resources, shared files, servers)
Who can get it
eduroam is available to all CU Boulder affiliates with an active IdentiKey, as well as users from participating institutions.
How to get it
Users must install the eduroam configuration client for their device prior to connecting to eduroam. Refer to the table above for step-by-step instructions based on your device's operating system.