Jobs

Last Updated: 01/31/2018

Overview

The following jobs are open to currently enrolled students at the University of Colorado Boulder. OIT student jobs are also posted in CU's Student Employment Office.

OIT Staff positions are posted on the main University HR site. Staff Positions (Leaves the OIT Website)

The University of Colorado Boulder is an equal opportunity/affirmative action institution that does not discriminate on the basis of race, color, national origin, sex, age, disability, creed, religion, or veteran status. 

Learning Spaces Technology (LST), OIT Computing Labs, Engineering and Design

Description

The student will assist in the management and maintenance of computer systems and networks, including:

  • Software and hardware setup and testing on enterprise lab computers
  • Computing Lab maintenance and management of software
  • Documentation
  • System and application support

Pay

  • $11.50 - $12.50 depending on experience.

Qualifications

  • High level of motivation
  • Good communication skills
  • Proficiency with microcomputer hardware and software
  • CU Boulder student

Miscellaneous

  • Position will work primarily at OIT offices in the Folsom stadium, 3rd floor and on campus as necessary.
  • Position provides opportunity to learn more about microcomputer systems than is possible in a classroom setting.

To Apply

To apply please fill out this online application.

Student Computer Support Technician

Description

The General Desktop Support (GDS) department within the Office of Information Technology at the University of Colorado Boulder is now hiring entry-level computer support technicians. Applicants do not need to have previous experience in a computer-related field, however strong technical ability and a desire to learn is important. Primary job duties include providing in-person, hands-on technical assistance to faculty, staff, and students on both Mac and PC platforms. Typical case load includes:

  • Virus/Spyware remediation
  • Email setup/transfer
  • Printer setup
  • Driver installation
  • Software installation/uninstallation
  • OS reinstallation/setup
  • Wireless/Ethernet connection troubleshooting (Desktop/Laptop side only)
  • OS boot failure recovery
  • Basic data recovery

The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist or for family members and friends. In addition, technicians at OIT interact with faculty, staff, and students on a regular basis, and strong interpersonal skills are necessary to ensure a high level of customer service. Candidates should come prepared to discuss a range of hypothetical situations from technical to customer service in the interview. 

These entry-level positions provide hands-on computer support to faculty, staff, and students on the CU Boulder campus via a walk-in computer support environment. This includes support for desktops and laptops running Windows 7/8/8.1, Apple Macintosh OS X.6 through OS X.10, Email, VPN, and various other services provided by OIT.

GDS provides ongoing technical and customer support training plus a great working environment on campus in the Telecommunication Center. If accepted for this position, you will be part of a successful team, making a difference for tens of thousands of computer users.

Minimum Qualifications                                                       

  • You must be currently enrolled at the University of Colorado Boulder with at least 6 credit hours during Fall 2015 to be eligible for this position
    • You do not need to be enrolled for summer courses at the University of Colorado Boulder
  • Excellent customer service skills
  • Desire to learn new and challenging technical skills

Useful Qualifications

  • Graduation year of 2016 or later
  • Experience resolving computer problems
  • Familiarity with mobile device platforms and resolving associated problems

Work Schedule

  • Flexible hours Monday through Friday
  • Some evening hours available
  • Some Sunday hours available
  • 15-25 hours/week during fall and spring. Limited hours available in summer (off season).

Pay and Benefits

  • Starting pay $10.25
  • Raise to $10.75 after training completion within 3 months of hire
  • Significant raises each semester up to a maximum of $15.00/hour
  • Potential for advancement into Team Lead position that earns up to $17.00/hour

To Apply

To apply for this position, please complete the GDS application and email it to Shane.Kroening@colorado.edu.  Please note: A criminal background check is required for this position.

Student Technician I - Student Printing Services

Description

Student technicians needed to assist with the printing system in the computer labs. Duties include load/fill and daily rounds to maintain the printers across campus. Troubleshooting/problem solving skills preferred, and willing to perform any other duties as assigned. Prefer 3 semester commitment and wide availability. You must send a resume and a class schedule to the email listed.

Pay and Benefits

$9.50 Hourly (starting salary)

Job Type

On-Campus Hourly, On-Campus Work Study

If you would like to apply, please send your resume and class schedule to eldrenka@colorado.edu for consideration. For more information about this opportunity, please see Job #9533 - Student Technician I on the Student Employment site.

Student Unix/Linux System Administrator

Description

The Unix group within the Shared Infrastructure Services department of the Office of Information Technology at the University of Colorado Boulder is hiring highly motivated Unix and Linux enthusiasts to assist in the maintenance and support of the university's backend infrastructure as well as various departmental servers across the CU Boulder campus. Responsibilities include Operating System installations and upgrades, hardware troubleshooting and diagnostics, direct customer support, and various other duties involved in Unix and Linux server administration.

Minimum Qualifications

  • A self-driven interest/enthusiasm in learning and working with Unix/Linux
  • Excellent written and oral communication skills
  • Ability to understand and effectively explain technical details to customers
  • Attention to detail
  • Strong work ethic
  • Initiative to learn and work independently
  • Basic understanding of programming concepts
  • Two year commitment

Desired Qualifications

  • Knowledge of RHEL, Apache, MySQL, PHP, Yaml, Markdown, Git, etc.
  • Programming experience using Python, Perl, Ruby, Unix shells, etc.
  • Understanding of networking concepts such as IPs, Subnets, DNS, DHCP, etc.

Pay and Benefits

  • Get paid to learn by putting your love of Linux to work
  • Flexible hours:
    • Minimum 15 (maximum 25) hours per week during fall and spring semesters
    • Up to 40 hours per week during the summers
  • Starting at $10/hr
  • Regular raises based on performance

To Apply

Email your cover letter, resume, available work hours, and expected graduation date to sis-unix-jobs@colorado.edu

IT Service Center Student Analyst

Role and Responsibilities

Participate in the IT Service Center day-to-day cases; follow up with customers, documentation, trends, and training. This includes support for desktops and laptops running Windows 7/8/8.1/10, Apple Macintosh OS X.6 through OS X.10, mobile devices, Email, VPN, and various other services provided by OIT.

  • Maintain proficient knowledge by reading emails, identifying patterns, updating internal knowledge-base, and following trends
  • Work at raising the bar of Customer Satisfaction rates
  • Actively work your cases, off-hold cases, phone calls, and OIT help emails
  • Work independently on projects for the organization as well as being an active team player
  • Work to improve the ITSC Knowledge Base with OIT Service Managers.
  • Work to understand and use the tools to perform the function of being the single point of contact for campus IT issues.
  • ITSC tools have elevated admin access. Admin access is privileged and requires clearance. Tool usage must comply with university policy.
  • Navigate the ITSC workstations to pull up personal data, enter case notes, and communicate with team members
  • Learn the absolute importance of communication via email, chat, phone, and OIT knowledge base.

Qualifications and Education Requirements

Current student taking six credit hours or more or Enrolled in the Leave of Absence program with the Office of the Registrar. Candidate needs to be intensely interested with helping people work through complex technical issues, and answer questions around other campus OIT service issues. Employee must be able to work a set but flexible schedule around academic course times. Employee takes initiative in their work and owns their actions.

Employee must be able to work a set but flexible schedule around academic course times. 15 hours is the minimum requirement.

Useful Qualifications

  • Graduation year of 2019 or later
  • Experience resolving computer problems
  • Familiarity with mobile device platforms and resolving associated problems

Preferred Skills

Technical knowledge, customer service soft skills, and the acute ability to communicate orally and written.

Salary Range

$11.00 - $14.00

Location

Technology & Learning Center

Hours of Operation

Monday – Friday

7:30 a.m. – 7:00 p.m.

Saturday – Sunday

12:00 noon – 6:00 p.m.

To Apply

To apply for this position, please complete the IT Service Center application, and email it to cantud@colorado.edu.

Please note: A criminal background check is required for this position.