Jobs

Last Updated: 02/05/2019

Overview

The following jobs are open to currently enrolled students at the University of Colorado Boulder. OIT student jobs are also posted in CU's Student Employment Office. OIT Staff positions are posted on the main University Jobs site. 

The University of Colorado Boulder is an equal opportunity/affirmative action institution that does not discriminate on the basis of race, color, national origin, sex, age, disability, creed, religion, or veteran status. 

Learning Spaces Technology (LST), OIT Computing Labs, Engineering and Design

Description

The student will assist in the management and maintenance of computer systems and networks, including:

  • Software and hardware setup and testing on enterprise lab computers
  • Computing Lab maintenance and management of software
  • Documentation
  • System and application support

Pay

  • $11.50 - $12.50 depending on experience.

Qualifications

  • High level of motivation
  • Good communication skills
  • Proficiency with microcomputer hardware and software
  • CU Boulder student

Miscellaneous

  • Position will work primarily at OIT offices in the Folsom stadium, 3rd floor and on campus as necessary.
  • Position provides opportunity to learn more about microcomputer systems than is possible in a classroom setting.

To Apply

To apply please fill out this online application.

Student Technician I - Student Printing Services

Description

Student technicians needed to assist with the printing system in the computer labs. Duties include load/fill and daily rounds to maintain the printers across campus. Troubleshooting/problem solving skills preferred, and willing to perform any other duties as assigned. Prefer 3 semester commitment and wide availability. You must send a resume and a class schedule to the email listed.

Pay and Benefits

$9.50 Hourly (starting salary)

Job Type

On-Campus Hourly, On-Campus Work Study

If you would like to apply, please send your resume and class schedule to eldrenka@colorado.edu for consideration. For more information about this opportunity, please see Job #9533 - Student Technician I on the Student Employment site.

IT Asset Inventory Technician

Description

This position assists with IT asset inventory functions, primarily inventory tracking and delivering and picking up equipment from stockrooms and customers. This position’s work is oriented around physical IT hardware and record keeping, and includes both physical handling of equipment (be prepared to move up to 50 lbs) and data entry.

This position primarily works with IT asset inventory, including receiving, stocking and tracking, testing, moving (to other campus locations), and disposing of equipment. Duties also include data entry; documenting changes; selecting items from stock to match equipment needs; communicating directly with IT staff and customers; assisting IT technical staff with moving and setting up equipment; and driving a provided vehicle (in town). The candidate must be accurate and detail oriented, able to work independently on projects and tasks, and follow documented workflow. 

This job is NOT computer programming, help desk or technical support; adjust your expectations accordingly.

Required Qualifications

  • Current CU Boulder student
  • Successful criminal background check
  • Successful motor vehicle background check
  • Basic knowledge of end user computer hardware
  • Ability to work within MS Excel, Windows, and macOS

Preferred Qualifications

  • Advanced knowledge of computer hardware
  • Any knowledge of enterprise-level end user computing
  • High level of proficiency with using Excel, cloud productivity software, and databases
  • Work study award

Pay Range

  • $11.10 per hour to start

Hours and Location

  • 8 - 20 hours per week. 8 hours per week minimum commitment required.
  • During fall and spring semesters: Between 8am-5pm weekdays, around your school schedule, preferably in 2+ hour blocks of time.
  • During summer and other breaks: 10 - 35 hours per week may be available, per campus policy.
  • Work is primarily on east campus (on Marine Street), but expect regular travel between east and main campuses. 

How to Apply 

Send the following items to dan.herrick@colorado.edu:

  • Resume
  • Current class schedule
  • Proof of work study award (if you have one)
  • Explanation of why you’re the best candidate
Buff Techs – Student Computer Support Technician

Description

Buff Techs – the walk-in support unit of the Office of Information Technology – is now hiring entry-level computer support technicians. We welcome applications from anyone interested, with all levels of experience, technical ability, and background. Applicants do not need to have previous experience in a computer-related field, however strong focus on customer service and a desire to learn is critical. Previous experience in a technical field is also helpful.

Primary job duties include providing in-person, hands-on technical assistance to faculty, staff, and students on PC, Mac, and mobile platforms. This includes support for devices running Windows 7/8/10, macOS 10.9 – 10.13, Android, and iOS. Typical requests include: virus/spyware remediation, email setup/transfer, printer setup, driver installation, software installation/uninstallation, OS reinstallation/setup, internet connection troubleshooting, OS boot failure recovery, and basic data recovery.

Additionally, technicians provide support for many OIT-provided services, such as identity and access management, learning management systems, messaging, network and internet services, voice communications, and more.

The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist, or for family members and friends. In addition, technicians at OIT interact with faculty, staff, and students on a daily basis, and strong interpersonal skills are necessary to ensure a high level of customer service. Candidates should come prepared to discuss a range of hypothetical situations from technical to customer service related issues. 

Buff Techs provides ongoing technical and customer support training, flexible hours, and a great working environment in one of our three on campus locations. By working here, you will be part of a critical team making a difference for tens of thousands of computer users on the CU Boulder campus.

Minimum Qualifications

You must be currently enrolled at CU Boulder with at least 6 credit hours during the current fall/spring semester to be eligible for this position

  • While we are open for the summer, you are allowed to continue working, so long as you are still a student
  • Customer service skills
  • Desire to learn new and challenging technical skills

Useful Qualifications

  • Will not graduate for 2+ years
  • Experience resolving computer problems
  • Familiarity with mobile device platforms and resolving associated problems

Work Schedule

  • Flexible hours Monday through Friday
  • Some evening hours available
  • Some Sunday hours available
  • 15-25 hours/week during fall and spring. Limited hours available in summer (off-season)

Pay and Benefits

  • Starting pay is $11.00
  • Raise after training completion within 3 months of hire
  • Significant raises each semester up to a maximum of $15.00/hour
  • Potential for advancement into Team Lead position that earns up to $17.00/hour

To Apply

To apply for this position, please complete the Application for Student Employment (.doc) and email it to bryanoit@colorado.edu. Please note that a criminal background check is required for this position.

IT Service Center Student Analyst

Description & Responsibilities

Participate in the IT Service Center day-to-day cases; follow up with customers, documentation, trends, and training. This includes support for desktops and laptops running Windows, Apple Macintosh, Linux, mobile devices, Email, VPN, and various other services provided by OIT.

  • Maintain proficient knowledge by reading emails, identifying patterns, updating internal knowledge-base, and following trends.
  • Work at raising the bar of Customer Satisfaction rates. Superior soft-skills are a must.
  • Actively work your cases, off-hold cases, phone calls, and OIT help emails.
  • Work independently on projects for the organization as well as being an active team player.
  • Work to improve the ITSC Knowledge Base with OIT Service Managers.
  • Work to understand and use the tools to perform the function of being the single point of contact for campus IT issues.
  • ITSC tools have elevated admin access. Admin access is privileged and requires clearance. Tool usage must comply with university policy.
  • Navigate the ITSC workstations to pull up personal data, enter case notes, and communicate with team members.
  • Learn the absolute importance of communication via email, chat, phone, and OIT knowledge base.

Qualifications & Education Requirements

  • Current student taking six credit hours or more or Enrolled in the Leave of Absence program with the Office of the Registrar.
  • Interested and passionate about helping people work through complex technical issues, and answer questions around other campus OIT service issues.
  • Able to work a set but flexible schedule around academic course times.
  • Ability to take initiative in their work and own actions.
  • Patience and empathy are fundamental to the success and well-being of all team members.

Useful Qualifications

  • Graduation year of 2021 or later
  • Experience resolving computer problems
  • Familiarity with mobile device platforms and resolving associated problems

Work Schedule 

Must commit to working 15 hours per week to maintain proficient knowledge. More hours may be available as business needs change and as terms change. More information on student employee work hours through CU Student Employment.

Pay & Benefits 

$11.37 - $19.57

How to Apply

To apply for this position, please complete the IT Service Center application, and email it to help@colorado.edu with "Attn Service Center Management" in the subject line.

Please note: A criminal background check is required for this position.