Jobs

Description

Buff Techs, the walk-in support unit of the Office of Information Technology, is hiring computer support technicians. We welcome applications from anyone interested, with all levels of experience, technical ability, and background. Applicants do not need to have previous experience in a computer-related field, however strong focus on customer service and a desire to learn is critical. Previous experience in a technical field is also helpful.

Primary job duties include providing in-person, hands-on technical assistance to faculty, staff, and students on PC, Mac, and mobile platforms. This includes support for devices running Windows 7/8/10, macOS 10.9 – current, Android, and iOS. Typical requests include: virus/spyware remediation, email setup/transfer, printer setup, driver installation, software installation/uninstallation, OS reinstallation/setup, internet connection troubleshooting, OS boot failure recovery, and basic data recovery.

Additionally, technicians provide support for many OIT-provided services with a focus supporting Student Printing and Scanning Services and the Information Technology Service Center. Our relationship with other departments on campus offer additional responsibilities with more to come in the future.

The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist, or for family members and friends. In addition, technicians at OIT interact with faculty, staff, and students on a daily basis, and strong interpersonal skills are necessary to ensure a high level of customer service. Candidates should come prepared to discuss a range of hypothetical situations from technical to customer service-related issues. 

Buff Techs provides ongoing technical and customer support training, flexible hours, and a great working environment in one of our three on campus locations. By working here, you will be part of a critical team making a difference for tens of thousands of computer users on the CU Boulder campus. 

Minimum Qualifications

You must be currently enrolled at CU Boulder with at least 6 credit hours during the current semester to be eligible for this position

• While we are open for the summer, you are allowed to continue working, so long as you are still a student
• Customer service skills
• Desire to learn new and challenging technical skills

Useful Qualifications

• Will not graduate for 1+ years
• Experience resolving computer problems
• Familiarity with mobile device platforms and resolving associated problems

Work Schedule

• Flexible hours Monday through Friday
• Some evening hours available
• 15-25 hours/week during fall and spring. Limited hours available in summer (off-season)

Pay and Benefits

• Starting pay is $15.00/hour
• Raise after training completion within 3 months of hire
• Significant raises each semester up to a maximum of $17.00/hour
• Potential for advancement into Team Lead position that earns up to $19.00/hour

To Apply

To apply for this position, please complete the Application for Student Employment (.doc) and email it to edst7856exc@colorado.edu. Please note that a criminal background check is required for this position.

Role and Responsibilities

Participate in the IT Service Center day-to-day cases; follow up with customers, documentation, trends, and training. This includes support for desktops and laptops, mobile devices, Email, VPN, and various other services provided by OIT.  

• Maintain proficient knowledge by reading emails, identifying patterns, updating internal knowledge base, and following trends 
• Provide support to a degree that improves the ITSC's Customer Satisfaction rates
• Actively work your cases, off-hold cases, phone calls, and OIT help emails
• Work independently on projects for the organization and ensure the accuracy of the ITSC Knowledge Base with OIT Service Managers.
• Strive to understand and use the tools provided to successfully, and effectively, act as the single point of contact for campus IT issues.
• ITSC tools have elevated admin access. Admin access is privileged and requires clearance. Tool usage must comply with university policy.
• Navigate the ITSC workstations to pull up personal data, enter case notes, and communicate with team members
• Demonstrate an understanding of the absolute importance of clear and efficient communication via email, chat, phone, and OIT knowledge base.

Pay and Schedule

• $15.00 per hour
• This is an in person position located in the INFO (formerly TLC) building on main campus.
• Must commit to working 15 hours per week with a maximum of 25 per week during normal school hours (ITSC Hours of operation are Monday-Friday, 7:30 a.m. – 7:00 p.m.). More hours may be available as business needs change and as terms change.
• More information on student employee work hours through CU Student Employment.

Qualifications and Education Requirements

Current undergraduate student taking six credit hours or more or enrolled in the Leave of Absence program with the Office of the Registrar. Candidate needs to be interested in with helping people work through technical issues and answer questions around other campus OIT service issues. Must be able to work a set but flexible schedule around academic course times. Employee takes initiative in their work and owns their actions. Consistency is key.

Preferred Qualifications

• Graduation year of 2023 or later
• Experience resolving technical or software problems
• Superior Soft Skills
• Familiarity with mobile device platforms and resolving associated problems

To Apply

To apply, please fill out the IT Service Center Analyst Application and email to oithelp@colorado.edu.

Description

The student will assist in the management and maintenance of computer systems and networks, including:

• Software and hardware setup and testing on enterprise lab computers
• Computing Lab maintenance and management of software
• Documentation
• System and application support

Pay

• $15 per hour

Qualifications

• High level of motivation
• Good communication skills
• Proficiency with microcomputer hardware and software
• CU Boulder student

Miscellaneous

• Position will work primarily at OIT offices in the Folsom stadium, 3rd floor and on campus as necessary.
• Position provides opportunity to learn more about microcomputer systems than is possible in a classroom setting.

To Apply

To apply please fill out this online application.