Jobs

The Academic Technology and Student Success (ATSS) team, a unit within the Office of Information Technology, is hiring an Academic Technology Consultant (ATC). The position is an hourly appointment for fall 2022 onboarding and training, with the expectation that the ATC plans to work for the team in Spring 2023. Expected commitment is 15-20 hours per week in summer and during the academic year. A limited number of Graduate Assistantship appointments are available in the future for exceptionally qualified applicants.

ATCs play a key role in educating CU Boulder faculty on how-tos and best practices for various teaching technologies, such as Canvas and Cidi Labs. ATCs also design and lead group trainings in beginner, intermediate and advanced use of these and other OIT-supported technologies. Additionally, ATC’s facilitate one-on-one consultations with instructors to help them implement tools and features depending on their course needs. Tasks range from providing basic how-to instructions to solving complex problems via email, Zoom, or in-person meetings. ATCs also help OIT with strategic projects as needed.

Successful ATCs often have tutoring or teaching experience. The position assists end users of varying skill levels in understanding functionality and making decisions, so experience with technical troubleshooting is not necessarily sufficient to meet qualifications.

Key responsibilities

• Develop and lead trainings and workshops for OIT academic technology applications.
• Respond to faculty how-to requests and questions via OIT’s ticketing system. Consult with faculty remotely or in person as needed for complex questions.
• Draft and update web tutorials and other documentation.
• Train new ATCs on best application of learning technologies.
• Conduct ad-hoc research for OIT projects and initiatives.
• Additional duties as assigned.

Qualifications

Required:

• Curiosity about educational technology and its application to teaching and learning. Demonstrated experience with creative problem-solving
• Strong interpersonal skills and a professional manner
• Ability to assist and explain technology to a wide range of skill levels
• Very strong English written and verbal skills
• Experience tutoring, teaching, or providing advanced end user service support
• Initiative and ability to self-teach new technologies when needed
• Strong time management and organizational skills
• Ability to work independently and in a team

Preferred:

• Experience teaching or assisting a teacher/professor
• Experience supporting a Learning Management System (LMS) such as Canvas or similar technology
• Experience with technical writing for end users
• Experience with Cidi Labs Design Tools

The position requires a commitment of 15-20 hours per week and earns $18.20 per hour.

Apply for this position by submitting your resume and cover letter via this Google Form. A successful cover letter explains why your skills make you a good fit for the position and is an opportunity to communicate anything about your background that might not be immediately obvious from your resume.

Description

Buff Techs, the walk-in support unit of the Office of Information Technology, is hiring computer support technicians. We welcome applications from anyone interested, with all levels of experience, technical ability, and background. Applicants do not need to have previous experience in a computer-related field, however strong focus on customer service and a desire to learn is critical. Previous experience in a technical field is also helpful.

Primary job duties include providing in-person, hands-on technical assistance to faculty, staff, and students on PC, Mac, and mobile platforms. This includes support for devices running Windows 7/8/10, macOS 10.9 – current, Android, and iOS. Typical requests include: virus/spyware remediation, email setup/transfer, printer setup, driver installation, software installation/uninstallation, OS reinstallation/setup, internet connection troubleshooting, OS boot failure recovery, and basic data recovery.

Additionally, technicians provide support for many OIT-provided services with a focus supporting Student Printing and Scanning Services and the Information Technology Service Center. Our relationship with other departments on campus offer additional responsibilities with more to come in the future.

The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist, or for family members and friends. In addition, technicians at OIT interact with faculty, staff, and students on a daily basis, and strong interpersonal skills are necessary to ensure a high level of customer service. Candidates should come prepared to discuss a range of hypothetical situations from technical to customer service-related issues. 

Buff Techs provides ongoing technical and customer support training, flexible hours, and a great working environment in one of our three on campus locations. By working here, you will be part of a critical team making a difference for tens of thousands of computer users on the CU Boulder campus. 

Minimum Qualifications

You must be currently enrolled at CU Boulder with at least 6 credit hours during the current semester to be eligible for this position

• While we are open for the summer, you are allowed to continue working, so long as you are still a student
• Customer service skills
• Desire to learn new and challenging technical skills

Useful Qualifications

• Will not graduate for 1+ years
• Experience resolving computer problems
• Familiarity with mobile device platforms and resolving associated problems

Work Schedule

• Flexible hours Monday through Friday
• Some evening hours available
• 15-25 hours/week during fall and spring. Limited hours available in summer (off-season)

Pay and Benefits

• Starting pay is $15.00/hour
• Raise after training completion within 3 months of hire
• Significant raises each semester up to a maximum of $17.00/hour
• Potential for advancement into Team Lead position that earns up to $19.00/hour

To Apply

To apply for this position, please complete the Application for Student Employment (.doc) and email it to bryan.geltz@colorado.edu. Please note that a criminal background check is required for this position.

Position Summary 

• Working Title: Dedicated Desktop Support Student Technician 
• Department Number - Name: 10948 - CIO INFORMATION TECHNOLOGY 
• Position Reports to: Dedicated Desktop Support Student Manager 

Job Summary 

We are seeking students, preferably freshmen or sophomores, with an interest in Information Technology. This position provides support to end users with their computer systems and related peripherals by helping them with the operation of their systems, providing technical and troubleshooting support for hardware and software, maintenance, renewal, and replacement. This position is responsible for effective and timely communication to end users about issue status and resolution as well as maintaining accurate documentation. Applicants do not need to have previous experience in a computer-related field, however a strong focus on customer service and a desire to learn is critical. Previous experience in a technical field is also helpful. 

Primary job duties include providing remote and in-person technical assistance to faculty and staff on PCs and Macs. The ideal candidate has experience troubleshooting a full range of computer problems, whether in a professional capacity, as a hobbyist, or for family members and friends. In addition, student technicians in DDS interact with faculty and staff on a daily basis, and strong interpersonal skills are necessary to ensure a high level of customer service. We provide ongoing technical and customer support training, flexible hours, and a great working environment. 

Pay and Schedule 

• $17.00 /hour 
• This is an in-person position located in the Stadium on main campus with dispatch to other buildings, including east campus, to assist customers 
• Must commit to working 15 hours per week with a maximum of 25 per week from 8:00am to 5:00pm M-F. 
• More information on student employee work hours through CU Student Employment 

Minimum Qualifications 

• Currently enrolled at CU Boulder with at least 6 credit hours during the current semester to be eligible for this position. 
• Strong written and verbal communication skills 
• Highly motivated and self-directed 
• Good judgement and problem-solving skills 
• Ability to prioritize tasks 
• Excellent interpersonal skills 
• Must be able to work a set schedule, with flexibility around academic course and exam times 

Preferred Qualifications 

• Customer service experience 
• Freshman or Sophomore 
• Technical skills with troubleshooting Windows and/or macOS and Office applications 

To Apply 

To apply for this position, please fill out the DDS Student Technician Application and email to DDSHiring@colorado.edu.  Please note that a criminal background check is required for this position. 

Equal Opportunity Employer 

The University of Colorado is an Equal Opportunity Employer committed to building a diverse workforce.  We encourage applications from women, racial and ethnic minorities, persons with disabilities, and veterans. 

Role and Responsibilities

Participate in the IT Service Center day-to-day cases; follow up with customers, update and edit documentation, track trends, and assist in training. This includes support for desktops and laptops, mobile devices, Email, VPN, and various other services provided by OIT.  

• Maintain proficient knowledge by reading emails, identifying patterns, updating internal knowledge base, and following trends 
• Provide support to a degree that improves the ITSC's Customer Satisfaction rates
• Actively work your cases, off-hold cases, phone calls, and OIT help emails
• Work on projects for the organization and ensure the accuracy of the ITSC Knowledge Base with OIT Service Managers.
• Strive to understand and use the tools provided to successfully, and effectively, act as the single point of contact for campus IT issues.
• ITSC tools have elevated admin access. Admin access is privileged and requires clearance. Tool usage must comply with university policy.
• Navigate the ITSC workstations to pull up personal data, enter case notes, and communicate with team members
• Learn and demonstrate an understanding of the absolute importance of clear and efficient communication via email, chat, phone, and OIT knowledge base.

Pay and Schedule

• $15.00 - 20.00 per hour
• This is an in person position located in the INFO (formerly TLC) building on main campus.
• Must commit to working 15 hours per week with a maximum of 25 per week during normal school hours (ITSC Hours of operation are Monday-Friday, 7:30 a.m. – 7:00 p.m.). More hours may be available as business needs change and as terms change.
• More information on student employee work hours through CU Student Employment.

Qualifications and Education Requirements

Current undergraduate student taking six credit hours or more or enrolled in the Leave of Absence program with the Office of the Registrar. Candidate needs to be interested in with helping people work through technical issues and answer questions around other campus OIT service issues. Must be able to work a set schedule, with flexibility around academic course and exam times. Candidate should take initiative in their work and owns their actions.

Preferred Qualifications

• Graduation year of 2024 or later
• Superior Soft Skills
• Experience resolving computer problems
• Familiarity with mobile device platforms and resolving associated problems

To Apply

To apply, please fill out the IT Service Center Analyst Application and email to oithelp@colorado.edu.

Description

The student will assist in the management and maintenance of computer systems and networks, including:

• Software and hardware setup and testing on enterprise lab computers
• Computing Lab maintenance and management of software
• Documentation
• System and application support

Pay

• $15 per hour

Qualifications

• High level of motivation
• Good communication skills
• Proficiency with microcomputer hardware and software
• CU Boulder student

Miscellaneous

• Position will work primarily at OIT offices in the Folsom stadium, 3rd floor and on campus as necessary.
• Position provides opportunity to learn more about microcomputer systems than is possible in a classroom setting.

To Apply

To apply please fill out this online application.