Zoom - Web Conferencing

Last Updated: 10/27/2020

Security Update

The previously announced mandate for a passcode or waiting room for all meetings (to be implemented Sept. 27th) is no longer going into effect.

Users within the CU Boulder Zoom account will not see any changes to their security settings. OIT strongly recommends the use of waiting rooms, passcodes and/or domain-based authentication for all meetings. Please visit OIT's secure meeting guide for more information.


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Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration into one platform. Zoom's extensive features, compatibility with desktop or mobile devices, and multi-layered security enable rich web conferencing experiences for campus and unaffiliated users at CU Boulder.


Want to learn more about how to secure your Zoom meetings? Visit the Meeting Security section of our help page and use OIT's Secure Meetings Guide to plan and prepare for more secure meetings.

Third party applications

We have received numerous requests to integrate third party applications with Zoom. During the COVID-19 crisis, we will not be exploring new third party integrations. OIT is focusing support efforts to ensure new and existing users have the basic knowledge and training needed to conduct remote teaching via the core Zoom feature set. We apologize for the inconvenience and thank you for your patience while we navigate these unprecedented times.

Zoom Training Resources


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  • Cloud Video Conferencing
  • Online Meetings for up to 300 participants
  • Telephone Dial-in
  • Mobile Collaboration
  • Security

Learn more about the features by visiting Zoom's Features page.

Additional Licensing

In some cases, regular Zoom meetings may not meet your needs. Webinars and Large meetings both have higher capacity and different features. Learn more about each to determine if you need either:


Webinar attendees are limited in the way they interact to chat, responding to polls, and using the “raise hand” feature. Webinar attendees are unable to see other participants (e.g. students cannot see other attendees during a lecture, but can interact with instructor). Webinars have an increased capacity of 500 attendees.

Large Meeting

A Large Meeting has the same features as a standard Zoom meeting, allowing participants to have access to all available tools such as breakout rooms, screen sharing, interaction with others in the meeting and more, but with additional capacity for up to 500 participants.

If you believe you need a webinar or large meeting license, please submit the Large Meeting or Webinar License Request.

Get Started

All CU Boulder students, faculty, and staff have access to a Pro account by using Zoom's login with Single Sign-on (SSO) functionality.

  1. Download the Zoom application
  2. Click Sign In with SSO
  3. Enter "cuboulder" and click continue
  4. A browser window will open prompting you for your Federated Identity Service identikey and password credentials. Click Continue.
  5. This will automatically create your account and log you in.

Please note: Zoom Pro accounts not logged in within one year or those no longer affiliated with CU Boulder will be removed on a routine basis. When logging back in, you will regain access to Zoom Pro functionality automatically.

*Find more detailed documentation and help resources on the Zoom Help and Zoom FAQ pages.

Cloud Recording Retention Policy

Zoom content saved to the cloud will remain online for one semester following the semester it was recorded. For example, if you record during a fall semester, the content will remain for the duration of spring, then removed (this also applies to Summer recordings, which will remain online until the end of the Fall semester).

OIT recommends users take personal responsibility for routine archiving of content. Once content has been removed it can not be recovered. File storage options supported by OIT include UCB Files, Google Drive and Microsoft OneDrive. For more information on downloading cloud recordings, please refer to Zoom's Managing Cloud Recordings information.

Please Note: OIT intends on keeping recordings made prior to the Fall 2020 semester through the duration of Spring 2021. If cloud storage runs low, OIT will remove the oldest content first.


Zoom web conferencing is provided at no cost to CU Boulder affiliates.

Who can get it

All campus affiliates have access to a Pro Zoom account which is automatically provisioned the first time you login using SSO through the Zoom application. For installation help, use the Zoom - Download and Login tutorial.


If you're in an OIT-supported classroom and have an issue with technology, submit the Classroom Technology Problem Reporting form. Otherwise, contact the IT Service Center at 303-735-4357 or oithelp@colorado.edu to request assistance.