Large File Transfer - Known Issues

Last Updated: 02/21/2018


Listed below are known issues related to Large File Transfer functions as well as possible workarounds and/or progress toward resolution of the issues. If the suggested workarounds do not help, or if you are having other issues, contact the IT Service Center (303-735-4357, 5-HELP from on-campus, or

The login page requests an "Email Address"

  • Issue: Users may be confused about which email address to use.
  • Workaround for sender: If you are Boulder Campus faculty, staff or student employee, please use your primary email address (CU Login Name) and IdentiKey password. To find your primary email address, log in to, click Manage My Email Addresses, and the address listed under Campus Published Email Address is the address to use.
  • Workaround for recipient: If you are the recipient of a file (i.e. someone from the Boulder campus shared a file with you), please log in with the address specified in the email you received from the Large File Transfer.