Contact BTP for Help & Support
BTP’s Incident Response will get you back up and running as quickly as possible with minimal interruption. To contact Buff Techs Pro for technical service:
BTP Request Portal:
For the fastest support, use the BTP service request portal, which ensures the quickest response from a technician. Click the Get Desktop Support icon on your computer's desktop to take you directly to the portal.
*Please note: Requests submitted after business hours will be processed the following business day.
IT Service Center:
Departments can get support by contacting the IT Service Center at 303-735-4357 or at oithelp@colorado.edu. IT Service Center personnel are not employees of BTP, but will assist customers and help them get into contact with desktop support personnel.
*Please note: BTP cannot guarantee a response time when requests are submitted via the IT Service Center.
Get Software and Hardware
- Use the Self Service Software application already installed on your computer for many software applications including web browsers, Zoom, Microsoft Office and more.
- Contact your BTP technician, or submit a request through the BTP service request portal for new software not included in the Self Service portal, as well as software advice, installation assistance, and more.
- For additional software not provided by BTP, visit Software & Hardware for free and discounted software from OIT.
