Microsoft 365 MFA - Known Issues | Office of Information Technology

Multiple MFA prompts per day

Issue

Some users have reported being prompted multiple times per day in the same browser.

Status

OIT has not yet identified a solution to this issue. If this is happening to you, try clearing your web browser's cache. If that does not resolve the issue, please contact OIT for assistance as this is not the expected behavior for Microsoft MFA.

Bill & Pay or Degree Audit error message

Issue

Error message when attempting to access Bill & Pay or Degree Audit (pictured below).

Workaround

Resolving these authentication errors is a high priority. For updates on our resolution progress, please visit the Degree Audit and Bill and Pay Service Alert.

In the meantime, these troubleshooting steps can help you work around the error:

1. Clear your browser cache and all cookies

Clearing your web browser's cache and cookies can often resolve MFA issues, stale website content and slow browser performance.

Google Chrome

Select the three vertical dots from the upper right corner of your browser window to open the menu.
Select Delete browsing data..

In the new window that opens select the More option then choose All time.
Below the time selection select both Cookies and other site data and Cached images and files

complete clearing cache and cookies screenshot

Choose the option to “Delete data” and wait for the loading symbol to disappear, indicating the data has been removed.

Microsoft Edge

Select the three horizontal dots from the upper right corner of your browser window to open the menu.
Select Delete browsing data. That will bring you to a new page for Edge settings.

On the window select the Time range drop down menu and choose All time.
Below Time range select both Cookies and other site data and Cached images and files

delete browsing data and cookies from edge browser

Choose the option to “Clear now” and wait for the loading symbol to disappear, indicating the data has been removed.

Visit OIT's Web Browsers - Clear the Cache page for instructions on clearing your cache in additional browsers.

No matter what browser you use, following the cache clear completely close your browser for changes to completely take effect.

2. Try to connect using an incognito window

Attempt to replicate the issue in an Incognito or InPrivate Browsing Window.

Google Chrome

Select the three vertical dots from the upper right corner of your browser window to open the menu.
From the menu select New Incognito window
Try accessing the service again in the Incognito window

Microsoft Edge:

Select the three horizontal dots from the upper right corner of your browser window to open the menu.
From the menu select “New InPrivate window
Try accessing the service again in the InPrivate window

Sign-in error for multiple accounts

Issue

If you use multiple accounts, you may get an error when attempting to sign into services behind Federated Authentication. Sometimes it will be a “SSO error.” Other times you will notice it doesn't give you an option to enter your username when signing in, and it errors out.

Workaround

Several workarounds can address this issue. Try the following to resolve:

1. Sign into both of your accounts in Outlook first

Go to outlook.office.com
If you are not signed in with any account, sign in with one of your accounts (it doesn't matter which one you try)
In the top right, click on your profile icon
Select “Sign in with a different account”
If the second account you are using is already listed, you can click on it to sign in
Otherwise, click “Use another account” to add your second account
Once you have signed in with both accounts, you can go back to the service page you were trying to sign into

2. Sign out of all your accounts in Outlook, then sign into site

Go to Outlook.office.com
Click on your profile icon in the top right
Click “Sign out”
Close your browser and re-open it
You should now be able to sign into the protected site

3. Use an Incognito or Private Browsing Window

Use an incognito or private browsing window.

Google Chrome

Select the three vertical dots from the upper right corner of your browser window to open the menu.
From the menu select New Incognito window
Try accessing the service again in the Incognito window

Microsoft Edge:

Select the three horizontal dots from the upper right corner of your browser window to open the menu.
From the menu select “New InPrivate window
Try accessing the service again in the InPrivate window

Team/Department Secondary Account MFA Issue

Issue

Team/group/department secondary accounts no longer work, or do not work efficiently, since the MFA change.

Workarounds

Contact the IT Service Center to disable MFA for your secondary account.
For Zoom meetings, try setting an alternate host for a meeting or granting scheduling privileges to others.

Sign in errors for secondary accounts in Zoom, Event Management System (EMS) or Mediasite

Issue

Error when signing into Zoom, Event Management System (EMS), or MediaSite with a secondary account because it asks for MFA.

Workaround

OIT is actively working on a fix for this issue, but in the meantime, follow the below instructions to access these services.

Zoom

Use Primary account (instead of secondary) and set an alternate host for a meeting or grant scheduling privileges to others who need access.

EMS

Use your Primary account (instead of secondary). EMS will be providing additional log in instructions directly to users of that service.

MediaSite

No known workarounds at this time.