Notifications & Warnings
Browser warning: Network has security issues or connection isn't private
Impact
After selecting CU Guest from their available Wi-Fi networks, users are required to open the CU Guest portal in their browser and log in.
On some devices and browsers, rather than opening the CU Guest login page, the browser displays a security or privacy warning. Examples include:
- The network you're trying to join has security issues.
- [IP address] doesn't support a secure connection with HTTPS
Workaround
It is safe to continue to the CU Guest login page. To do so, click the link below the warning message to continue to the site. Examples include:
- Continue anyway via browser
- Continue to site
- Advanced > Proceed to
Login page: Browser displays odd URL and can't load CU Guest login page
Impact
After the user opens their available Wi-Fi networks and selects CU Guest, their browser attempts to open the CU Guest login page but displays an odd URL and cannot load the page.
Workaround
This is a known issue for older operating systems. If the page doesn't load after a minute, stop your browser, go back to your Wi-Fi networks and click on CU Guest again. The page should load after one or two more tries.
Connection Issues
User successfully logged in, but device isn't connected
Impact
After receiving a login success message in the CU Guest Wi-Fi portal, the user finds that the device is not actually connected to CU Guest.
Workaround
Try the following troubleshooting steps:
- Toggle your device's Wi-Fi off and on.
- Select CU Guest from your available Wi-Fi networks.
- Reboot/restart your device.
Internet connection drops repeatedly (Apple devices only)
Impact
When using CU Guest Wi-Fi, the Apple device loses internet access and prompts the user to log in again.
This issue is typically due to the device's Private Wi-Fi Address feature being set to "Rotating." This causes the device to use a unique, rotating MAC address rather than its permanent hardware MAC address, which makes it harder for unsecured Wi-Fi networks to track your activity over time.
However, because CU Guest associates that MAC address with your login credentials, any MAC address change will cause the connection to drop.
Workaround
OIT strongly recommends setting Private Wi-Fi Address to "Off" for CU Guest:
