Overview
This list of software and hardware is used by OIT Support Teams (IT Service Center, Buff Techs and Dedicated Desktop Support) to guide their responses to support requests, and endorsed by the Office of the Vice Chancellor for IT & CIO. These standards enable OIT to provide users with high-quality support and cost-effective service.
The standards are not mandatory, and technicians will give their best effort to support older products. However, adhering to them will ensure that customers have effective support from OIT.
This list is intended to be a "living" list; it will be under review continuously. Comments are always welcome; contact oitfeedback@colorado.edu.
Please note:
- Hardware manufactured by unknown vendors will be supported on a case-by-case basis.
- IT Support personnel will not open the case on any laptop to install peripherals or memory when there may be warranty restrictions; however, you may be referred to the CU Book Store or another vendor to have these services performed at your expense.
- OIT will not support any prereleases of software (i.e., no alpha or beta releases).
- OIT supports all software listed in the Software Catalog that does not appear on this list.
Software Life Cycle Chart
Confused about when to upgrade your software? Use the OIT provided Software Life Cycle tool to learn about when software applications are in early release, recommended, near the end of life, or should be upgraded.
Hardware Minimum Support List
The specifications below detail the minimum hardware requirements to receive support from the OIT Support Teams:
PC desktop and laptops
- Intel Core (i3, i5, i7) processors, 11th generation or newer, or equivalent
- 16 GB of RAM
- Dual Band spectrum (2.4 GHz and 5 GHz) with 802.11ac or 802.11n
- Use Windows' Operating System and PC Info to find your hardware information
- Visit How to Identify My Intel Processor to determine generation of processor
- The Snapdragon (ARM compatible) chipset is not currently supported
Mac desktop and laptops
- Intel Core (i3, i5, i7) processors, 11th generation or newer, or equivalent; and M1/M2 processors
- 16 GB of RAM
- Dual Band spectrum (2.4 GHz and 5 GHz) with 802.11ac or 802.11n
- Use Apple's About This Mac feature to find your hardware information
Software
The specifications below detail the minimum software version that is required to receive support from OIT.
| Type of Software | Minimum Supported |
|---|---|
| Desktop/Laptop OS |
|
| Office Word Processors Spreadsheets Presentation |
|
| Browsers | |
| Email, Calendar and Contact Readers |
|
| Video Conferencing / Collaboration | |
| Utilities | Endpoint Detection Response (formerly Antivirus):
Whole Disk Encryption:
Secure File Transfer (SFTP) and Secure Shell (SSH) Utilities: *Most current version of the software PDF Utilities:
|
| Media and Design Tools | |
| Desktop Virtualization Tools | |
| Remote Access | |
| Unix and Linux OS and Servers | Support is available through Systems Engineering for a fee for new systems using Redhat Linux. |
| Windows Server |
Support is available through Systems Engineering for a fee. |
Mobile Devices
The specifications below detail mobile device operating system requirements to receive support. Support is limited to the configuration of Microsoft Office 365, Google Workspace and UCB Wireless on devices, and basic device troubleshooting.
- Android 12.x (Snow cone) and later
- Apple iOS 15.x and later
