Enterprise Applications including Campus Solutions & Portals

Submitted by krlu2891 on

UIS will perform service maintenance on enterprise applications from 6 a.m. to 6 p.m. on Sunday, June 23. During this time Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services, will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, will still be accessible through direct links (see Affected Services below).

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Intermittent issues with campus Touchpoint Contact Centers

Submitted by duly3291 on

Update 7/26/2024: OIT believes this issue has been resolved for the time being, but continues to work with the vendor to improve contact center functionality. For more information on troubleshooting this or other issues, visit the Enghouse Touchpoint Contact Center - Known Issues page. 

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End Date & Time

Microsoft Teams Desktop Client - Poor Voice and Meeting Quality

Submitted by mamo0495 on

Service Update 7/24/2024: OIT believes that for most users, this issue has been resolved, but continues to work with Microsoft to improve the desktop client experience. For more information, visit the Microsoft Teams - Known Issues page

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Enterprise Database (multiple services impacted)

Submitted by krlu2891 on

The production Enterprise Database (EDB) service will undergo maintenance between 7 a.m. and 1 p.m. on Saturday, June 8. This will impact services that are dependent upon the Enterprise Database, including the Federated Identity Service and services that rely on it for logins such as MyCUInfo, Buff Portal, Canvas, and many more (see Impact and Affected Services below). The work being done during the maintenance will improve security, stability and functionality of the EDB. 

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ServiceNow Upgrade

Submitted by krlu2891 on

ServiceNow, OIT’s primary service management tool, will undergo an upgrade on Saturday, June 8, from 3 to 7:30 p.m. This maintenance is necessary to upgrade ServiceNow to Washington DC, the latest version of the software. Learn more about this update from the ServiceNow Washington DC release notes

*Please note: This maintenance window has changed. It was originally scheduled for Friday, June 7. 

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Contact Center Update

Submitted by krlu2891 on

Campus Contact Centers will undergo maintenance between 7 and 9 p.m. on Wednesday, May 29. The work being done during the maintenance window will upgrade the servers used by Contact Centers and will address several known issues. 

Impact

Contact Centers will likely experience several short outages during the maintenance window. Receiving calls and accessing Contact Center software will not be possible during these outages.

Affected Services

Contact Centers

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End Date & Time

Restoration of missing DocuSign messages

Submitted by duly3291 on

Service Restored on 5/16/2024 at 2:50 PM: DocuSign messages delivered between 4/15/2024 and 5/14/2024 that were inadvertently removed from users inboxes were restored earlier this morning. Because restored messages appear as new deliveries this may result in a significant quantity of previously received DocuSign messages appearing in users inboxes, particularly for frequent users of DocuSign. 

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Enterprise Applications including Campus Solutions & Portals

Submitted by krlu2891 on

UIS will perform service maintenance on enterprise applications from 6 a.m. to 6 p.m. on Sunday, May 19. During this time Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services, will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, will still be accessible through direct links (see Affected Services below).

Start Date & Time

End Date & Time

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