The Jira work management service will undergo an upgrade that will make it unavailable from 4 to 6 p.m. on Wednesday, Sept. 11. This downtime is necessary to upgrade Jira to the latest version.
Jira will be unavailable from 4 to 6 p.m. on Wednesday, Sept. 11.
Jira
Update at 4:25 p.m. on 9/10/2024: The maintenance window has been changed to 9–11 p.m. to minimize user impact. The original maintenance window was 6–7 p.m. on Thursday, Sept. 12.
The TCOM-CORE router will be upgraded to new hardware from 9 to 11 p.m. on Thursday, Sept. 12. During this upgrade window, network traffic will be moved to alternate paths. This upgrade is necessary to replace outdated hardware, allow for future growth and consume fewer resources.
Skillsoft, an online learning management system that offers CU custom training, instructor-led training courses, and books will be upgraded starting on Friday, September 6. Instructor-led trainings will be inaccessible starting Aug. 26, and all courses in Skillsoft must be completed before the maintenance window starts at 5 p.m. on Friday, Sept. 6.
Service Restored on 9/3/2024 at 11:00 AM: OIT's networking team has resolved the issue preventing connections to UCB wireless. We now recommend switching back to UCB wireless at your convenience.
Service Issue Updated on 9/3/2024 at 9:35 AM: OIT's networking team has engaged the vendor and continues to troubleshoot the issue. We currently recommend using eduroam or a wired/ethernet connection.
Service Restored at 12:00 p.m. on 8/29/24: OIT has isolated the underlying issue affecting wireless services. Internet connectivity has remained stable and OIT believes the issue is resolved. The networking team will continue to monitor the service.
Service Restored at 7:55AM on 8/28/2024: Password and account changes are now processing without delay.
Service Issue Reported at 12:00PM on 08/27/2024: New Identikey password and account changes may be delayed for at least 5 minutes. OIT is monitoring the situation and will post updates as they become available.
Service Restored: ServiceNow is now available. This outage impacted multiple ServiceNow customers beyond CU Boulder.
Service Issue Reported at 1:30 p.m. on 8/26/24: ServiceNow is currently unavailable, which means the IT Support Portal is also unavailable. The vendor has acknowledged this broad outage and is working to address it. We'll post more information in this Service Alert as it becomes available.
Service Restored at 4:48 p.m. on 8/26/24: OIT has isolated the issue and believes the issue is resolved. If a device does not automatically connect to UCB Wireless or UCB Guest, please restart the device. The networking team will continue to monitor the service.
Service Issue Update at 4:30 p.m. on 8/26/24: OIT's network team has performed field testing that confirmed an issue. Troubleshooting continues. We will post updates to this Service Alert as we learn more.
Service Restored at 1:59PM on 8/26/2024: Canvas has resolved the slow loading issues and is fully operational.
Service Issue Reported at 9:19AM on 8/26/2024: CU Boulder is experiencing slow loading times with Canvas. The vendor is aware and is working to resolve the issue. More details are available at https://status.instructure.com/
