Connectivity Issues with UCB Wireless
Service Restored at 9:53 AM on 10/21/2024: OIT has resolved the issue impacting connectivity to the UCB Wireless network. All services are now operational.
Canvas Web Grading Sync Errors
Service Restored at 12:00 PM on 11/8/2024: OIT has confirmed the issues reported with Web Grading Sync tool in Canvas on October 18 have been remediated. Recent Web Grading Sync attempts have been submitted successfully and without error.
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Emergency Call Center Server Reboot
The main contact center server will undergo a reboot between 7:15 and 8:15 p.m. on Monday, Oct. 14. This reboot is necessary to fix an issue of callers not hearing announcements when calling a contact center.
Impact
Contact centers will likely experience several short outages during the maintenance window. Receiving calls and accessing contact center software will not be possible during these outages.
Affected Services
Contact Centers
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Enterprise Applications including Campus Solutions & Portals
UIS will perform service maintenance on enterprise applications from 6 a.m. to 11:59 p.m. on Sunday, Oct. 20. This maintenance is necessary to install a critical patch update to CU's systems.
Impact
During the maintenance window, Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services will be unavailable (see Affected Services below). There will also be a delay in campus IdentiKey provisioning.
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Enghouse Auto Attendants experiencing issues
Service Restored on 10/14/2024 at 8:35 PM: The server for the main call center has been rebooted and contact center functionality restored.
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Get involved in Cybersecurity Awareness Month activities
Jira
The Jira work management service will undergo an upgrade that will make it unavailable from 4 to 6 p.m. on Wednesday, Oct. 9. This downtime is necessary to upgrade Jira to the latest version.
Impact
Jira will be unavailable from 4 to 6 p.m. on Wednesday, Oct. 9.
Affected Services
Jira
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Technology Equipped Classrooms - Large Lecture Hall Quick Start Guide
Title Alias
Technology Equipped Classrooms - Large Lecture Hall Technology Quick Start Guide
What service do you want to link the BACK button to?
Reference Service(s) - What service(s) do you want to attach this tutorial to?
Enterprise Database (multiple services impacted)
The production Enterprise Database (EDB) service will undergo maintenance between 6 a.m. and 1 p.m. on Saturday, Oct. 5. This will impact services that are dependent upon the Enterprise Database, including the Federated Identity Service, and services that rely on it for logins, such as MyCUInfo, Buff Portal, Canvas, and many more (see Impact and Affected Services below). This maintenance is required to improve the EDB's security, stability and functionality.
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Qualtrics
Qualtrics will undergo vendor maintenance between 11 p.m. on Saturday, Oct. 5, and 12:30 a.m. on Sunday, Oct. 6. This maintenance is required to migrate certain assets to a cloud-managed database to help improve performance, scalability and reliability.
Impact
During the maintenance window, dashboard editors will be able to view but not create, modify or delete dashboards, results reports and printed reports. Surveys should not be affected in any way.
Affected Services
Qualtrics