UIS will perform service maintenance on enterprise applications from 6 a.m. to noon on Sunday, Jan. 26. This maintenance is necessary to install a critical patch update to CU's systems.
During the maintenance window, Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services will be unavailable (see Unavailable Services below). There will also be a delay in campus IdentiKey provisioning.
Service Restored at 9:04 AM on 01/16/2025: OIT has resolved an issue impacting Classroom Capture (Mediasite).
Service Issue Reported at 5:45 PM on 1/15/2025: OIT is aware of an issue impacting Classroom Capture (Mediasite) - Users may experience issues loading video channels. The vendor has been engaged. Canvas courses linking to the Classroom Capture video channels may experience intermittent loading errors.
OIT will perform maintenance on LMSManager, a system that supports Canvas, from 10 to 11 a.m. on Wednesday, Jan. 29 (revised date). This maintenance is necessary to move LMSManager to a new application platform and will occur during Canvas's standard maintenance window.
Note: This maintenance was originally scheduled for Wednesday, Jan. 22.
Update on 1/23/2025, 10:40 a.m.: The business process is complete; no further impacts are expected.
An internal business process that is expected to run for approximately 24 hours beginning at 5 p.m. on Wednesday, Jan. 22, may cause processing delays in IdentiKey Manager and Enterprise Access Management (Grouper).
For a 24-hour period starting at 5 p.m. on Wednesday, Jan. 22, users may experience delays in IdentiKey creation, account changes, and other IdentiKey Manager and Enterprise Access Management (Grouper) processes.
Turnitin will undergo maintenance by the vendor from 9 a.m. to 1 p.m. on Saturday, Jan. 18.
During the maintenance window, Turnitin.com and the Canvas Turnitin integration will be unavailable, and users will be unable to access Turnitin features.
Turnitin
Service Restored on 1/8/2025 at 9:06 AM: OIT has restored service to call services and Contact Centers are able to make and receive calls now.
Service Issue Reported on 1/8/2025 at 8:52 AM: OIT is currently aware of an issue affecting campus Contact Centers and preventing the ability to make or receive calls. OIT is investigating and will continue to update.
The Computing Center (COMP) and Space Science Center (SPSC) data center firewalls will undergo maintenance from 6 to 7:30 a.m. on Friday, Jan. 10. This maintenance is necessary to upgrade the software.
During the maintenance window, wired network traffic will experience two brief outages of 5–10 seconds. Voice and wireless networks will not be affected.
If you experience any issues after maintenance is complete, please contact the IT Service Center at 303-735-4357.
Wired internet
Update on 1/8/2025, 7:40 a.m.: All COMP ACI switch upgrades have completed successfully. All COMP ACI data center networking is back to normal operation.
Update on 1/8/2025, 7:33 a.m.: COMP switch upgrades are taking longer than expected. Expected completion: 7:45 a.m.
The Computing Center (COMP) data center will undergo maintenance between 6 and 7 a.m. on Wednesday, Jan. 8. This maintenance is required to upgrade the software on the Cisco ACI data center network switches.
On Tuesday, Jan. 7, and Wednesday, Jan. 8, the production Enterprise Database (EDB) service will experience a brief outage each day between 6 and 6:30 p.m. The outages will impact services that are dependent upon the EDB, as well as services that rely on it for logins.
ResNet firewalls will undergo maintenance from 6 to 7 a.m. on Friday, Jan. 3. This maintenance is necessary to upgrade the software.
During the maintenance window, wired network traffic both on and off campus will experience two brief outages of 5–10 seconds. Voice and wireless networks will not be affected.
If you experience any issues after maintenance is complete, please contact the IT Service Center at 303-735-4357.
ResNet wired network
