Service Issue Resolved at 4:07 PM on 2/13/2025: All DUO issues are now resolved per UCB customers per OIT.
Service Issue Reported at 11:49 AM on 2/13/2025: OIT is aware of an issue impacting DUO multi-factor authentication. The vendor has been engaged and is working towards resolution.
We are currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.
UIS will perform service maintenance on enterprise applications from 6 a.m. to 11:59 p.m. on Sunday, Feb. 16.
During the maintenance window, Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services will be unavailable (see Unavailable Services below). There will also be a delay in campus IdentiKey provisioning.
The Jira work management service will undergo an upgrade that will make it unavailable from 4 to 6 p.m. on Wednesday, Feb. 12. This downtime is necessary to upgrade Jira to the latest version.
Jira will be unavailable during the maintenance window.
Jira
Service Restored on 2/6/25 at 12:51PM: OIT has reset the server and contact centers are back up and online. Please contact OIT if you have continuous issues.
Service Issue Alert Updated on 2/6/25 at 12:26PM: OIT will reboot the Contact Center to hopefully resolve the dropped call issue.
Service Issue Alert Posted on 2/6/25 at 12:11PM: OIT is aware of calls dropping through our contact center application during active calls. We are investigating the issue and will provide updates.
Update on 2/6/2025, 5:15 p.m.: The upgrade is complete and Jira is available.
The Jira work management service will undergo a database upgrade that will make it unavailable from 5 to 6 p.m. on Thursday, Feb. 6.
Jira will be unavailable during the maintenance window.
Jira
Update 1/24/25 at 11:50 p.m. - Thank you for your patience. The network has been restored to buildings connected through the Physics router.
Update 1/24/25 at 10 p.m. - The emergency maintenance on the Physics router is still in progress. Our network engineers are doing more technical troubleshooting to restore the service. There is no estimated time for restoration at this point. Check back here for updates.
Service Restored on 1/24/2025 at 5:54 PM: OIT has confirmed the delays impacting the Identikey Manager have been resolved. Account changes, including password updates, through identikey.colorado.edu should be restored to normal processing times.
Service Issue Reported on 01/24/2025 at 12:41 PM: OIT is aware of delays impacting the Identikey Manager. Account changes, including password updates, through identikey.colorado.edu may be delayed by up to two hours.
