Dedicated Desktop Support Request Form

Submitted by ro on

Service Restored at 1:20 p.m. on 7/15/21: The Dedicated Desktop Support assistance request form (https://desktopsupport.colorado.edu) is available again. The issue has been resolved.

Issue reported at 11 a.m. on 7/15/21: The Dedicated Desktop Support assistance request form (https://desktopsupport.colorado.edu) is experiencing a problem. To address the issue, OIT's web team has disabled the form. If you need to request help from your DDS technician, contact the IT Service Center at 303-735-4357.

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Norlin Network Outage Affecting Some Floors

Submitted by jamc7284 on

Service Issue Resolved on 07/14 at 06:46 p.m.: Power has been restored in Norlin and all network equipment is back online.

 

Service Issue Reported on 07/14 at 02:30 p.m.: A switch in Norlin is currently down. The 5th and 4th floors are currently without wired/wireless network, the rest of Norlin is reporting fine, currently. This appears to be due to a power outage. OIT is currently investigating. 

 

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Digication

Submitted by ro on

Service Issue Restored at 10:41 a.m. on 7/11/21: The Divination page appears to functioning properly again.

Service Issue Reported at 8:18 a.m. on 7/11/21: The CU Digication page is unavailable. Users are unable to access the Digication at this time. The Digication vendor has reported that their engineering team is investigating the outage.

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Delays in Group Sync from Grouper to Active Directory

Submitted by jamc7284 on

 

Service Issue Restored at 8:53 a.m. on 07/10/2022: Grouper (mygroups.colorado.edu) is back to normal operations. The backlog causing the delay was resolved overnight.

Service Issue Reported at 11:08 a.m. on 07/09/2021: Syncing of group and membership information from Grouper to the Active Directory appears to be experiencing delays. OIT is currently investigating.

 

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Bitbucket (https://bitbucket.colorado.edu/)

Submitted by stauffeg on

The server https://bitbucket.colorado.edu/ will undergo maintenance from 4 pm to 5 pm on Wednesday, July 21. Bitbucket will be unavailable for the duration of the maintenance, preventing users from checking in code or pulling code through automated processes.

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