|Title||Start Date & Time||End Date & Time|
|Service Maintenance Scheduled: Network Services in Multiple Buildings||Monday, November 26, 2018 - 6:00pm||Wednesday, January 23, 2019 - 10:00pm|
|Service Maintenance Scheduled: Network Services in Multiple Buildings||Thursday, January 24, 2019 - 4:00am||Thursday, January 24, 2019 - 6:30am|
|Service Maintenance Scheduled: VoIP Phone Service in JILA & LSTR - Rescheduled||Friday, January 25, 2019 - 6:30am||Friday, January 25, 2019 - 7:00am|
|Service Maintenance Scheduled: Skillsoft||Saturday, January 26, 2019 - 9:00am||Saturday, January 26, 2019 - 9:00pm|
Issue resolved on 1/9/19 at 12:35 pm: The VDI service has been fully restored.
Issue updated on 1/09/2019 at 07:08PM
After rebooting servers are not allowing any connection. SE has contacted VMware again and increased the severity of the existing ticket
Issue updated on 1/09/2019 at 05:35PM: The VDI service is undergoing a maintenance reboot of the connection servers in order to restore full functionality to the various virtual machine pools. This will cause an outage we do not anticipate will last for more than an hour.
Issue reported on 1/09/2019 at 02:50PM: The Virtual Desktop service used in OIT-Managed Computer Labs is running in a degraded state. It appears there are inconsistencies in some infrastructure components (View, vSphere) following the COMP firewall upgrade this morning. SE and EMS are investigating. The only reported problem is in LIBR E303, where all machines are unavailable, but EMS has found that some machines are not being provisioned correctly when users log off. This reduces the amount of desktops available in labs until the problem is resolved..
Library E303. A ticket is open with VMWare, but an emergency reboot will likely be needed for the connection servers this afternoon around 5pm to minimize impact to users of the service.
Service alerts are posted for planned service maintenance and unplanned service outages.
To subscribe to service alerts, log into this website by clicking the "Login to subscribe" link near the top of this service alert. Once logged in, scroll to the bottom of this page and click on the grey (+)Subscribe button to subscribe to all service alert content.
Learn more by visiting OIT's Service Alerts page.