Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.

Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.

UIS will perform service maintenance on enterprise applications from 6 a.m. to 6 p.m. on Sunday, July 21. During this time Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services, will be unavailable (see Affected Services below). Services that are linked through the portals, but not otherwise dependent upon them, will still be accessible through direct links (see Affected Services below).

Service Issue Reported at 3:45 PM on 7/11/2024: OIT is aware of an issue where newly created @colorado.edu student email addresses were not being populated into Campus Solutions. Accounts that had an email created between 6/23/24 and 7/10/24 were impacted by this issue. OIT has loaded all email addresses for accounts with emails created from 7/4/24 - 7/10/24 into Campus Solutions. We continue to work on accounts with emails created from 6/23/24 - 7/3/24. Any account whose email address was created after 7/10/24 is not impacted by this issue.

Service Restored on 7/10/2024 at 1:16 PM: Incoming/Outgoing calls are now working as expected. 

Service Issue Reported at 11:20 AM on 7/10/2024: OIT is aware of an issue impacting outgoing and incoming calls from external phone numbers to campus numbers. Currently external calls will result in a busy signal. OIT's Voice Services Team is investigating the issue. 

The Jira work management service will undergo an upgrade which will make it unavailable from 4 to 6 p.m. on Wednesday, July 10. This downtime is necessary to upgrade Jira to the latest version.

Impact

Jira will be unavailable from 4 to 6 p.m on Wednesday, July 10.

Affected Services

Jira

Service Restored at 12:30 PM on 7/9/2024: After investigation, OIT determined the issue was not with the border firewall, but rather was related to external Internet Service Provider (ISP) services. OIT has confirmed that it appears the issue has been resolved and there is no further impact to the VPN or OIT services. 

The campus network will undergo an update between 6 and 6:30 p.m. on Monday, July 1. On-premise campus multicast will experience short disruptions during the maintenance window. The work being done during the maintenance window is required to address a performance issue with the border firewall.

Impact

On premise network traffic with multicast dependencies will experience disruptions during the maintenance window. 

Impact

From 3:30 p.m. to 4:30 p.m. on Thursday, June 27, all network traffic to and from the campus will experience an interruption for up to 60 minutes. This may result in the need to reconnect to services if they do not automatically reconnect. On-campus network traffic between on-campus machines should not be affected by this maintenance.

Here are some specific examples of how campus services will be impacted: