Service Restored: Multiple UIS services remain unavailable, including MyCUInfo

Submitted by gilmere on Wed, 05/29/2019 - 8:09 AM

Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.

Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.

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Service Restored: GitHub Actions

Submitted by stauffeg on Wed, 03/29/2023 - 9:36 AM

Service Restored at 1:06 PM on 3/29/2023: All GitHub systems and services are now operational. There were various issues with the GitHub infrastructure over the last several hours that have now been resolved. For more information please see here: https://www.githubstatus.com/history

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Service Issue Updated: Teams Calls 911 Service

Submitted by stauffeg on Wed, 03/29/2023 - 9:19 AM

Service Issue Updated at 11:30 AM on 3/29/2023: The 911 service is now connecting, but location information is not being sent. OIT is working with the vendor to resolve the issue.

Service Issue Reported at 8:58 AM on 3/29/2023: The 911 service on Teams Calls (both hard and soft phones) is currently not working. OIT is engaged with the vendor and working on the issue. Cisco phones are unaffected.

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Service Maintenance Completed: Border Firewall (network traffic)

Submitted by krlu2891 on Tue, 03/21/2023 - 4:32 PM

Update at 6:48 a.m. on 03/28: Maintenance is complete and services have been tested and verified.

Start Date & Time

Impact

From 5:30 a.m. to 6:45 a.m. on Tuesday, March 28, all network traffic to and from the campus will experience an interruption for up to 35 minutes. This may result in the need to reconnect to services if they do not automatically reconnect. On-campus network traffic between on-campus machines should not be affected by this maintenance.

 

Here are some specific examples of how campus services will be impacted:

 

While using the campus network (UCB Wireless, UCB Guest, Eduroam, wired network):

  • Unable to access resources outside the campus network (Canvas, Salesforce, cnn.com, etc.)
  • Unable to access email accounts (Exchange Online, Gmail)
  • Unable to access www.colorado.edu sites
  • Able to access resources hosted on the campus network
  • Able to use Teams Calls and the campus Cisco phone service

 

While using a different network (home, coffee shop, cellular data network, etc.):

  • Unable to access resources hosted on the campus network
  • Unable to connect to CU Boulder Virtual Private Network (VPN)
  • Able to access email accounts (Exchange Online, Gmail)
  • Able to access www.colorado.edu sites
  • Able to access services not housed on the campus network (Canvas, Salesforce, etc.)
  • Able to use Teams Calls

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Affected Services

UCB Wireless, Guest Wireless, eduroam, Wired Networks, VPN

Service Maintenance Completed: Wi-Fi in multiple campus buildings

Submitted by krlu2891 on Thu, 03/16/2023 - 3:48 PM

Wi-Fi connectivity will be unavailable in multiple campus buildings (see Affected Buildings below) between 6:30 and 7:15 a.m. on Thursday, March 23, while a software patch is made on the Wi-Fi controller. This update is necessary to fix bugs and address security advisories.

Start Date & Time

Impact

Wireless services, including UCB Wireless, UCB Guest, and eduroam, will be unavailable in many east campus buildings (see Affected Buildings) between 6:30 and 7:15 a.m. on Thursday, March 23.

Affected Buildings

  • ROSER ATLAS CENTER (ATLS)
  • CENTER FOR COMMUNITY (C4C)
  • CENTER FOR ACADEMIC SUCCESS AND ENGAGEMENT (CASE)
  • CHAMPIONS CENTER (CHMP)
  • POLICE & PARKING SERVICES CENTER (CUPD)
  • DAL WARD ATHLETIC CENTER (DALW)
  • DUANE D-WING (DDW)
  • DENISON ARTS & SCIENCES BUILDING (DEN)
  • GALLOGLY DISCOVERY LEARNING CENTER (DLC)
  • DUANE PHYSICS (DUAN)
  • ENGINEERING OFFICE TOWER (ECOT)
  • EAST DISTRICT ENERGY PLANT (EDEP)
  • ENVIRONMENTAL HEALTH & SAFETY (EHSC)
  • ENVIRONMENTAL DESIGN BUILDING (ENVD)
  • GROUNDS AND RECYCLING OPERATIONS CENTER (GROC)
  • GUGGENHEIM GEOGRAPHY BUILDING (GUGG)
  • HENDERSON BUILDING (HEND)
  • HELLEMS ARTS & SCIENCES BUILDING (HLMS)
  • CENTER FOR NATIVE AMERICAN & INDIGENOUS STUDIES (IBS8/GVAS)
  • INDOOR PRACTICE FACILITY (IPRC)
  • DRESCHER UNDERGRADUATE ENGINEERING INTEGRATED TEACHING AND LEARNING LAB (ITLL)
  • KOELBEL BUILDING - LEEDS SCHOOL OF BUSINESS (KOBL)
  • LESSER HOUSE (LESS)
  • PARKING LOT 416 (LOT416)
  • MOUNTAIN RESEARCH STATION (MTRS)
  • SOMMERS-BAUSCH OBSERVATORY (OBSV)
  • POLICE & PARKING SERVICES CENTER (PDPS)
  • 1221 PENNSYLVANIA AVENUE (1221PENN)
  • STUDENT RECREATION CENTER (REC)
  • STADIUM BUILDING (STAD)
  • STADIUM SKY BOX (STSB)
  • STADIUM TICKET BUILDING (STTB)
  • UNIVERSITY ADMINISTRATIVE CENTER ANNEX (TB19)
  • TEMPORARY BUILDING 88 (TB88)
  • TEMPORARY BUILDING 93 (TB93)
  • TEMPORARY BUILDING 97 (TB97)
  • UNIVERSITY ADMINISTRATIVE CENTER (UCTR)
  • UNIVERSITY RESIDENCE (URES)
  • WOODBURY ARTS & SCIENCES BUILDING (WDBY)
  • WOLF LAW BUILDING (WLAW)

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Service Maintenance Completed: Wi-Fi in multiple campus buildings

Submitted by krlu2891 on Thu, 03/16/2023 - 3:46 PM

Wi-Fi connectivity will be unavailable in multiple campus buildings (see Affected Buildings below) between 6:30 and 7:15 a.m. on Wednesday, March 22, while a software patch is made on the Wi-Fi controller. This update is necessary to fix bugs and address security advisories.

Start Date & Time

Impact

Wireless services, including UCB Wireless, UCB Guest, and eduroam, will be unavailable in many east campus buildings (see Affected Buildings) between 6:30 and 7:15 a.m. on Wednesday, March 22.

Affected Buildings

  • AEROSPACE ENGINEERING SCIENCES (AAERO)
  • BEAR CREEK APT A (BCAPA)
  • BEAR CREEK APT B (BCAPB)
  • JENNIE SMOLY CARUTHERS BIOTECHNOLOGY BUILDING (BIOT)
  • ASTROPHYSICAL RESEARCH LABORATORY (CASA/ARL)
  • COMPUTING CENTER (COMP)
  • DARLEY TOWERS NORTH & SOUTH (DLYT DRLN/DRLS)
  • RESEARCH PARK GREENHOUSE (GH3)
  • Bus Stop near HUT (HUT)
  • INSTITUTE FOR BEHAVIORAL GENETICS (IBG)
  • LIFE SCIENCE RESEARCH LAB (RL-4 - LSRL)
  • LASP SPACE TECHNOLOGY RESEARCH CENTER (LSTR)
  • SUSTAINABILTY ENERGY AND ENVIRONMENT COMMUNITY (SEEC)
  • SUSTAINABILTY ENERGY AND ENVIRONMENT LABORATORY (SEEL)
  • SPACE SCIENCE BUILDING (SPSC)
  • STEARNS TOWER C, W, E (STRN)
  • WIND TUNNEL (WIND)
  • WILLIAMS VILLAGE DINING AND COMMUNITY COMMONS (WVC)
  • WILLIAMS VILLAGE EAST (WVE)
  • WILLIAMS VILLAGE HEATING PLANT (WVHP)
  • WILLIAMS VILLAGE RECREATION CENTER (WVRC)

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Service Maintenance Completed: Wi-Fi in multiple campus buildings

Submitted by krlu2891 on Thu, 03/16/2023 - 3:44 PM

Wi-Fi connectivity will be unavailable in multiple campus buildings (see Affected Buildings below) between 6:30 and 7:15 a.m. on Tuesday, March 21, while a software patch is made on the Wi-Fi controller. This update is necessary to fix bugs and address security advisories.

Start Date & Time

Impact

Wireless services, including UCB Wireless, UCB Guest, and eduroam, will be unavailable in many east campus buildings (see Affected Buildings) between 6:30 and 7:15 a.m. on Tuesday, March 21.

Affected Buildings

  • ADEN HALL (ADEN)
  • ANDREWS HALL (ANDS)
  • ARNETT HALL (ARNT)
  • BRACKETT HALL (BRKT)
  • BUCKINGHAM HALL (BUCK)
  • CHEYENNE ARAPAHO HALL (CHEY)
  • COCKERELL HALL (CKRL)
  • CROSMAN HALL (CROS)
  • CHILDRENS CENTER (DACR)
  • CHILDRENS CENTER (DACRA)
  • FARRAND HALL (FRND)
  • HALLETT HALL (HLET)
  • LIBBY HALL (LIBY)
  • REED HALL (REED)
  • SMITH HALL (SMTH)
  • SEWALL HALL (SWLL)
  • WILLARD HALL (WLRD)
  • WILLIAMS VILLAGE NORTH (WVN)

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Service Maintenance Completed: Wi-Fi in multiple campus buildings

Submitted by krlu2891 on Thu, 03/16/2023 - 3:35 PM

Wi-Fi connectivity will be unavailable in multiple campus buildings (see Affected Buildings below) between 6:30 and 7:15 a.m. on Monday, March 20, while a software patch is made on the Wi-Fi controller. This update is necessary to fix bugs and address security advisories.

Start Date & Time

Impact

Wireless services, including UCB Wireless, UCB Guest, and eduroam, will be unavailable in many east campus buildings (see Affected Buildings) between 6:30 and 7:15 a.m. on Monday, March 20.

Affected Buildings

  • 5425 AIRPORT ROAD (5425AIR)
  • ALUMNI CENTER GARAGE ANNEX (ALMG)
  • KOENIG ALUMNI CENTER (ALUM)
  • ARMORY (ARMR)
  • ARMORY TRAILER (ARMT)
  • CARLSON GYMNASIUM - Some parts of the 2nd floor (CARL)
  • CONTINUING EDUCATION CENTER (CEDU)
  • CRISTOL CHEMISTRY & BIOCHEMISTRY BUILDING (CHEM)
  • CLARE SMALL ARTS & SCIENCES (CLRE)
  • UNIVERSITY CLUB (CLUB)
  • GATES WOODRUFF WOMEN'S STUDIES COTTAGE (COTT)
  • ECONOMICS BUILDING (ECON)
  • FLEMING BUILDING FLOORS 2-5 (FLMG)
  • GOLD BIOSCIENCES BUILDING (GOLD)
  • A&S OFFICE BUILDING 1/IBS5 (OB1)
  • COLLEGE OF MEDIA, COMMUNICATION AND INFORMATION DEPARTMENT OF INFORMATION SCIENCE (INFO)
  • KETCHUM ARTS & SCIENCES BUILDING (KTCH)
  • 1909 26TH ST NCWIT (190926)
  • PORTER BIOSCIENCES (PORT)
  • WEST DISTRICT ENERGY PLANT/POWR (WDEP)
  • RAMALEY BIOLOGY BUILDING (RAMY)
  • TEMPORARY BUILDING 1 AT CLARE SMALL (TB01)
  • TEMPORARY BUILDING 82 (TB82)
  • WARDENBURG STUDENT HEALTH CENTER (WARD)
     

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Service Maintenance Completed: Sympa Email Lists Retirement

Submitted by krlu2891 on Tue, 03/14/2023 - 2:42 PM

The Sympa Email List manager service will be retired on March 15, 2023. 

Start Date & Time

Impact

After 4 p.m. on Wednesday, March 15, the Sympa email service will no longer be available. Remaining and new email lists will be managed by Google Groups.

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