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Multiple UIS services remain unavailable, including MyCUInfo

Submitted by gilmere on

Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.

Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.

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AudioCodes wall and conference phones are offline

Submitted by sasc0288 on

Service Issue Updated at 04:52 PM on 11/04/2024: AudioCodes (405HD) wall phones and RX50 conference phones are registering now, with the ability to complete inbound and outbound calls. OIT is still awaiting an official vendor update.

Service Issue Reported at 11:11 AM on 11/04/2024: AudioCodes (405HD) wall phones and RX50 conference phones are offline. The vendor is engaged.

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Classroom Capture (Mediasite) experiencing video channel & playback issues

Submitted by keea2562 on

Service Restored at 10:40 AM on 11/4/2024: OIT has confirmed the issue is resolved and Classroom Capture (Mediasite) is functioning as expected.

Service Issue Reported at 10:04 AM on 11/4/2024: OIT is aware that Classroom Capture (Mediasite) is experiencing video channel & playback issues. The vendor has been engaged. 

For more information please see the vendor status page: https://status.mediasite.com/incidents/2pfn3cqkh1qt

 

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Classroom Capture (Mediasite)

Submitted by keea2562 on

Service Restored at 8:55 AM on 10/29/2024: OIT has confirmed the issue impacting Classroom Capture (Mediasite) has been resolved. Students and instructors are able to view recordings again. 

Service Issue Reported at 1:27 PM on 10/28/2024: OIT is aware that Classroom Capture (Mediasite) is currently down. The vendor has been engaged and we are working to resolve the issue. Scheduled recordings are still being recorded but users are unable to view recordings.

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Emergency UCB Wireless update

Submitted by crei1741 on

OIT will perform emergency maintenance on the Network Access Control (NAC) system servicing UCB Wireless between 7 and 7:30 a.m. on Friday, Oct. 25. The vendor recommends this update to resolve the recent UCB Wireless issues.

Impact

During the maintenance window, UCB Wireless will be unavailable. UCB Guest and Eduroam will not be affected.

Affected Services

UCB Wireless

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SPSC Data Center Firewall Upgrade

Submitted by crei1741 on

The Space Science Center (SPSC) data center firewalls will undergo maintenance from 7 to 8 a.m. on Wednesday, Oct. 30. This maintenance is necessary to upgrade the software version and activate a new feature.

Impact

During the maintenance window, network traffic will experience two brief outages of 5–10 seconds. Voice and Wireless networks will not be affected. If you experience any issues after maintenance is complete, please contact the IT Service Center at 303-735-4357.

Affected Services

Wired Network

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IdentiKey Manager currently unavailable

Submitted by duly3291 on

Service Restored at 9:15 PM on 10/23/2024: OIT has confirmed that Identikey Manager now back online and accessible.

Service Issue Reported on 10/23/2024 at 8:21AM: OIT is aware that IdentiKey Manager is unavailable. Password and account changes made via identikey.colorado.edu (Identikey Manager) will not be possible until the service is back up.

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