Issue Resolved at 12:00 pm on 5/29/19: CU Alert: All Production Services Now Available As of 12:00 p.m. all production services have been restored. There are no outstanding issues.
Issue Update at 11:03 am on 5/29/19: System Administration Email (CU.edu) is now available. All remaining production services continue to be unavailable. UIS is working to restore remaining services and will provide more information as it becomes available.
UIS will perform service maintenance on enterprise applications from 6 a.m. to 6 p.m. on Sunday, May 11.
During the maintenance window, Campus Solutions, MyCUInfo, Buff Portal, and some of the resources accessed through these services will be unavailable (see Unavailable Services below). There will also be a delay in campus IdentiKey provisioning.
Service Restored at on 5/6/2025 at 10:43AM: After investigation, OIT confirmed that authentication issues were more widespread, impacting services including Canvas and the VPN. We have since resolved the issue and all services have returned to normal.
Service Issue Reported on 5/6/2025 at 10:33AM: Users are currently unable to log into Canvas and are met with a "failed to log in - Canvas doesn't have an account for user" message. Canvas administrators are working to identify and resolve this issue.
Service Restored on 5/2/25 at 4:35PM: Wi-Fi has been restored at Darley Tower and is operating normally.
Service Issue Reported on 5/2/25 at 2:27PM: Wi-Fi issues are being reported at Darley Tower. OIT is on site to investigate the cause of issue and will provide updates.
ServiceNow will undergo maintenance between 9 and 11 p.m. on Thursday, May 8.
Between 9 and 9:30 a.m. on Thursday, April 24, campus domain controllers will be updated to deny access to systems that rely on the SMB1 protocol, which is obsolete and less secure than the current SMB versions used on campus.
During the maintenance window, users may experience delayed authentication of domain controller queries.
After maintenance is complete, if you notice that an application has started timing out when connecting to the campus network, please contact the IT Service Center at 303-735-4357.
Service Restored at 2:55 PM on 4/16/2025: OIT has confirmed the issue impacting Zoom meetings and the Zoom web portal has been resolved. Users should now be able to access Zoom again.
Service Restored at 7:30 a.m. on 4/16/2025: The issue with Jamf Cloud has been resolved. Enrollment for Secure Computing and Self Service are now back online.
Service Issue Reported at 3:32 p.m. on 4/15/25: OIT is aware of an issue with Jamf Cloud affecting enrollment and access to self service functionality for CU Boulder Secure Computing devices running on macOS, iPadOS, and iOS. OIT is engaged with the vendor for investigation and are working to resolve the issue.
