Service Maintenance Completed: Wired Network & Campus Services

Last Updated: 01/09/2019
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Start Date & Time

Wed, 01/09/2019 - 5:30am

End Date & Time

Wed, 01/09/2019 - 6:45am

Description

Update at 6:45 am on 1/9/19: The COMPDC firewall maintenance was completed as scheduled; however, the BIOT and TCOM updates were cancelled and will be rescheduled for a later date.

The BIOT, TCOM, and COMPDC distribution firewalls will undergo maintenance on Wednesday, January 9, from 5:30 am to 6:45 am making the wired network and many of the campus’s online services unavailable for approximately 50 minutes. Please see Affected Services below for more details. This maintenance window is being used to upgrade firewall software in order to address a bug that has been affecting network performance in multiple campus buildings.

Impact

The wired network and many campus online services and will be unavailable or operate in a degraded state for approximately 50 minutes. During the maintenance, users will be unable to log in to services that are protected by CU Boulder’s Federated Identity Service including MyCUInfo, Canvas, Desire2Learn, and others. Please see Affected Services below for more details. Services that will not be impacted include Exchange/Outlook email, the VPN, and the VoIP phone service.

Affected Services

  • Wired networks
  • Many campus services

For the following services, new logins will not be possible during the maintenance, and those already logged in will experience degraded service:

  • MyCUInfo
  • Canvas
  • Desire2Learn
  • Qualtrics
  • VoiceThread
  • Lynda.com
  • Digication
  • Zoom
  • Classroom Capture

The following services will be available:

  • Exchange/Outlook Email
  • VoIP Phone Service
  • Cisco AnyConnect VPN