Service Restored: Wi-Fi Connectivity Issues

Last Updated: 09/14/2018
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Start Date & Time

Tue, 09/11/2018 - 2:08pm

End Date & Time

Fri, 09/14/2018 - 1:06pm

Description

Service Restored at 1:06 p.m. on 9/14/18: OIT has continually monitored the Wi-Fi performance issues and believe the problem has been solved. Please contact the IT Service Center (303-735-4357) or help@colorado.edu, if you are still experiencing issues with UCB Wireless, Guest Wireless, or Eduroam. 

Issue updated at 2:58 pm on 9/12/18: A suspected software bug on two of the campus’s eight wireless controllers is affecting Wi-Fi connectivity and performance issues in the following buildings: Arnett, Buckingham, Cheyenne Arapaho, CASE, Duane, Hellems, ECOT, and Koelbel. A technical support case has been opened with the vendor and a number of short-term and long-term resolutions are being considered. Until this issue is resolved, OIT suggests using a wired network connection in the affected buildings. More information will be provided as it becomes available.

Issue reported at 2:08 pm on 09/11/18: Due to a bug in an update that was pushed to the Campus's network, there are widespread connectivity/performance issues occurring on the network in the following buildings: Buckingham, Koelbel, Hellems, Arnett.