Start Date & Time
End Date & Time
Description
Issue resolved at 12:02 pm on 2/12/18: Incoming email service in ServiceNow has been restored. Thank you for your patience.
UPDATE at 11:40 am on 2/12/18: ServiceNow still not receiving email.
You can report IT issues via the OIT Self-Service Portal ticketing system: https://colorado.service-now.com
The Office of Information Technology (OIT) documents and tracks customer issues and requests via a ticketing system called ServiceNow. Customers with an active IdentiKey can log into this tool to: create your own cases, check the status of existing cases, and review case history.
Issue reported at 10:45 am on 2/12/18: OIT is investigating an issue with incoming email to our various support teams, such as help@colorado. If you have an urgent IT issue, please call the IT Service Center at 303-735-4357 for assistance, otherwise, we will respond to email when the service has been restored.
