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Service Restored: Wired and Wireless Networks

Submitted by cantud on

Start Date & Time

End Date & Time

Description

Issue Reported: 4/13/2017 12:17 PM

OIT has received reports that multiple buildings on campus are without access to the CU Network. The outage is impacting access to the phone system, wired network, and wireless network. At this time the OIT Networking Engineering and Operations team is investigating. More information will be posted here as it becomes available.
Issue Updated: 4/13/2017 1:31 PM

A technical component for one of the OIT Core Routers failed.  A replacement is on the way and will be installed within the hour.  1Gb (GigE) connected buildings are online.  10Gb (GigE) connected buildings that are still affected are:

  • events center
  • ehsc
  • edep
  • slhs
  • flemming
  • besc
  • wolf law
  • kobl
  • math

Issue Updated: 4/13/2017 2:31 PM
The technical component needing to be replaced to address this issue has been replaced ;however, some buildings are still encountering issues with network access. We are dispatching to the following buildings to restore access to those buildings that remain affected:

  • edep
  • besc
  • math

Service Restored: 4/13/2017 5:44 PM
All campus buildings affected by this issue are back online and functioning normally  A vendor case has been opened to investigate the root cause.