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Service Restored: Canvas: Performance Degraded in Chrome

Submitted by keea2562 on

Start Date & Time

End Date & Time

Description

Service Restored at 8:30 AM on 12/22/21: The issue with certain pages in Canvas not rendering in Google Chrome correctly has been resolved.

Service Issue Updated at 5:30 PM on 12/9/21: The vendor has issued a fix that should resolve the issue with the Canvas Gradebook not rendering in Chrome, and will be deploying additional fixes over the weekend to resolve the issue in other areas (No ETA at this time). In the meantime, the workaround is still for users to use a different browser to access Canvas.

Service Issue Updated at 5:30 PM on 12/9/21: Some Canvas users are having trouble accessing the Gradebook and other pages with Chrome. The vendor is actively working on the issue, but still does not have an estimated timeline for resolution. In the meantime, the workaround is for users to use a different browser to access Canvas.

Service Issue Reported at 10:00 AM on 12/9/21: Some Canvas users are having trouble accessing the Gradebook and other pages with Chrome. OIT has engaged the vendor and is working to resolve the issue. In the meantime, the workaround is for users to use a different browser to access Canvas (Firefox or Edge).