Service Restored: Users may be unable to access files within Microsoft 365 services.

Start Date & Time

Tue, 11/02/2021 - 10:08 AM

End Date & Time

Tue, 11/02/2021 - 11:20 AM

Description

Service Issue Restored on 11/02/2021 at 11:20 am: Users were able to open files in the Excel desktop app. This issue affected new Excel sessions only; existing sessions were not affected.

Vendor reverted the offending change and monitored the service to confirm that this has resolved the problem. Users may need to refresh their web browser or restart their app to see resolution.

Service Issue Reported on 11/02/2021 at 10:08 am: Users may be unable to access files within Microsoft 365 services.

Affected Services

Impacted services may include, but aren't limited to, Office Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 apps.

Additional Information from Vendor

Vendor is investigating a potential issue and checking for impact.