Start Date & Time
End Date & Time
Description
Issue resolved on 5/11/2021 at 10:10 pm: Deployment of the fix and confirmed via monitoring, customers report the issue has been mitigated. Customers will need to restart their applications (Outlook desktop, mobile & Outlook on the web) for the changes to take effect.
Issue Updated 05/11/21 at 4:40 PM: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied
Issue Reported 05/11/21 at 2:35 PM: We're investigating a potential issue affecting users' ability to view email message in Outlook. We'll provide an update in 30 minutes.
Impact
Users may be unable to view email message content within Outlook.
Scope
This issue could affect any user attempting to view an email message in Outlook.Additional Information from Vendor
Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.
