Service Restored: Users can't open specific URL links within emails

Start Date & Time

Mon, 05/10/2021 - 4:12 AM

End Date & Time

Tue, 05/11/2021 - 12:10 PM

Description

Issue Reported 5/10/2021 at 9:28 AM: Exchange online mail useres can't open specific URL Links within emails.

Issue Resolved 5/11/2021 at 12:10 PM: This appears to have been a false positive and is being closed.

Impact

User Impact: Users are unable to open specific URL links within emails. Impacted links include, but are not specific to:

Youtube
Google Docs
Yahoo
Facebook

Additional Information from Vendor

Current status: Vendor established a reproduction of the issue within internal testing environment and is analyzing data to help determine the root cause of the issue.

Next update by: Monday, May 10, 2021, 9:30 AM (3:30 PM UTC)