Service Maintenance Completed: Border Firewalls (network traffic)

Last Updated: 01/12/2021
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Start Date & Time

Tue, 01/12/2021 - 5:15am

End Date & Time

Tue, 01/12/2021 - 6:45am

Description

Update at 6:50 am, January 12: the upgrade has been backed out; all internet service has been restored.

The campus border firewalls will be upgraded to new hardware from 5:15 am to 6:45 am on Tuesday, January 12. During this upgrade window all network traffic to and from the campus will experience an interruption of 5 to 10 seconds. This may result in the need to reconnect to services if they do not automatically reconnect. This upgrade is necessary to retire firewalls that are approaching end of life and replace them with newer, more powerful firewalls.

Impact

Between 5:15 am to 6:45 am on Tuesday, January 12, all network traffic to and from the campus will experience an interruption of 5 to 10 seconds. This may result in the need to reconnect to services if they do not automatically reconnect. On-campus network traffic between on-campus machines should not be affected by this maintenance.

Here are some specific examples of how campus services will be impacted:

While using the campus network (UCB Wireless, UCB Guest, Eduroam, wired network):

  • Unable to access resources outside the campus network (Canvas, Salesforce, cnn.com, etc.)
  • Unable to access email accounts (Exchange Online, Gmail)
  • Able to access on-campus resources (www.colorado.edu)
  • Able to use the campus VoIP phone service

While using a different network (home, coffee shop, cellular data network, etc.):

  • Unable to access www.colorado.edu sites and other resources housed on the campus network
  • Unable to connect to CU Boulder Virtual Private Network (VPN)
  • Able to access email accounts (Exchange Online, Gmail)
  • Able to access services not housed on the campus network (Canvas, Salesforce, etc.)

Affected Services

  • Wired Network
  • Eduroam/Secure Wi-Fi
  • UCB Wireless
  • UCB Guest Wireless
  • VPN Services