Service Maintenance Completed: Enterprise Database (Multiple Services Impacted)

Last Updated: 11/15/2020
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Start Date & Time

Sun, 11/15/2020 - 9:00am

End Date & Time

Sun, 11/15/2020 - 12:00pm


The production Enterprise Database (EDB) service will undergo maintenance between 9 am and 12 pm (noon) on Sunday, November 15. This will impact services that are dependent upon the Enterprise Database, including the Federated Identity Service and services that rely on it for logins such as MyCUInfo, Buff Portal, Canvas, and many more (see Impact and Affected Services below). This maintenance is necessary to patch the database environment. Please note that UIS enterprise application maintenance will also be taking place on Sunday, November 15, from 6 am to 6 pm, and will also affect the availability of portals and many other services. Please see the UIS Enterprise Application Maintenance service alert for more information.


The Federated Identity Service will experience two outages of 5 to 15 minutes during the maintenance window. New authentication activity and logins will not be possible during these outages for services such as MyCUInfo, Buff Portal, Canvas, and many more. Other dependent services may also experience interruptions during the maintenance window (see Affected Services below). New courses and enrollments will be delayed until the end of the maintenance window. 

Affected Services

The following services are dependent upon the Enterprise Database and may experience brief interruptions during the maintenance:

  • Grouper (,
  • Northstar (
  • Federated Identity Service/Single Sign-On ( and services that rely on it for authentication, including but not limited to: 
    • MyCUInfo
    • Buff Portal
    • Buff Pass
    • MyCUHub
    • Canvas
    • CS Moodle
    • Qualtrics (will not affect recipients ability to respond to surveys)
    • LinkedIn Learning
    • Digication
    • VoiceThread
    • Zoom
    • Classroom Capture
    • WEPA Printing
    • CU Salesforce
    • Docusign
    • Adobe
  • Book Store data retrieval (via Buff Portal)
  • Oracle Identity Manager backfill of data to the Enterprise Database will be queued up during the maintenance and processed when complete (e.g. user display name changes via will not immediately propagate to the EDB)
  • Registry Jobstream
  • IAM Integration Service
  • QuickAdmit Web Service
  • Sid2UserName Web Service
  • TokenExchange Web Service
  • Real Time Enrollments (RTE) Web Service
  • DEPA
  • Data Services Integrations APIs
  • Data Services Batch Integrations & Feeds
  • Email List Manager (Sympa) Course Roster Extracts
  • Learning Management Systems course creation and enrollments
  • Office 365 Provisioning & LIcensing
  • Aurora
  • Salesforce/MyCUHub Provisioning
  • New Student & Family Programs Processes